Job Details

Contact Center Associate I (Remote Position)

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

We're excited to announce an opportunity to advance your career as a Contact Center Associate I.

Primary Responsibilities:

• Fielding inbound support calls, chats and emails, with the intent of resolving all customer concerns on the first contact.
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management

Required Experience:

• At least one year of experience working in a high volume call center job.
• At least one year of experience in a professional customer service position

Other Requirements:

• This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift:

• 100% remote.... different shifts are available.
• Full time
• At least one weekend day (Saturday or Sunday) required

This position is eligible for monthly performance based bonuses that rewards excellence.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.