Job Details

Exciting Opportunity for Help Desk Associates!

ISMIRA Agency is seeking enthusiastic candidates for the Help Desk Associate position with Virgin Voyages!

Working Conditions:

• Join our team aboard brand new Virgin Voyages vessels.
• Experience the unique lifestyle and philosophy of Virgin Voyages while growing your career.
• Contract length ranges from 4-6 months for most positions, with entry-level roles lasting 7 months.
• Enjoy complimentary meals, accommodation, coffee, soft drinks, and limited-speed WiFi on board.
• Receive or be reimbursed for STCW certification, travel expenses, medical exams, visas, and other essential onboarding costs.

Key Responsibilities:

• Welcome every Sailor with a warm smile, striving to recognize them by name.
• Maintain positive relations with Sailors at all times.
• Facilitate Sailor check-in by collecting documents and issuing boarding cards according to company standards.
• Document all interactions with guests, escalating any complaints to the Guest Service Director.
• Assist with Customs and Immigration clearances and vessel documentation upon arrival or departure from ports.
• Support the administration of embarkation and disembarkation processes throughout the voyage.
• Manage cash transactions efficiently and balance cash funds on a daily basis.
• Oversee the lost and found process, documenting items received and reported lost.
• Keep the Help Desk area clean, organized, and presentable at all times.
• Prepare and update berthing lists, special notes, and guest lists as needed.
• Provide Sailors with information about cruise services, features, and activities, responding to inquiries adequately.

Required Qualifications:

• Minimum of 2 years recent experience in a similar role aboard a Premium Cruise ship or in a 4/5 star hotel/resort.
• Strong passion for customer service and ability to handle complaints with grace.
• All necessary STCW certificates for this position.
• Excellent written and verbal English communication skills.

Note: We welcome candidates from various nationalities. Last updated: August 30, 2023.

Submit your Resume by clicking the APPLY TO POSITION button below, or forward your CV to ...@ISMIRA.LT.