Job Details

Overview

Position: On-Call Security Officer

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, deliver exceptional guest experiences, and maintain a world-class employee experience and company culture. This role is part of the Security Team and helps provide a safe and secure environment for employees and guests.

Location

San Francisco, CA (345 California Center). The hotel is a 48-story landmark with top-floor guestrooms offering panoramic city and bay views, steps from Union Square, the Ferry Building, and Fisherman's Wharf.

Role Overview

The Security Officer is a vital member of the Security Team, responsible for maintaining safety and security for guests, employees, and property. The Security Team operates 24 hours a day. The Security Officer participates in day-to-day security operations to ensure safety and security throughout the property. The ideal candidate is a skilled problem solver with strong ethics, high attention to detail, and excellent presentation and interpersonal skills. This is a physical role requiring the ability to stand up to 8 hours per shift and lift up to 50 lbs. A flexible work schedule is required.

Responsibilities

• Safeguard the hotel, guests, and associates' property from vandalism, theft, and crime.
• Monitor and control movement of associates, visitors, and contractors entering/leaving the hotel via the staff entrance.
• Handle tasks with diplomacy, tact, discretion, and efficiency.
• Record and manage visitors' belongings when entering/leaving via the associate entrance or loading dock.
• Prevent unauthorized personnel from accessing hotel floors and back-of-house areas.
• Be fully conversant with the hotel layout and current events, activities, and functions during duty.
• Patrol assigned areas to ensure safety and comfort of all guests.

Qualifications & Experience

• Excellent customer service and guest contact skills.
• Minimum 2 years' experience in the same or a similar role; luxury hotel experience preferred.
• Reading, writing, and spoken English proficiency required (additional languages such as Spanish, Tagalog, or Mandarin a plus).
• Familiarity with state/local safety regulations (OSHA); CPR/First Aid certification is a plus.
• Ability to multi-task, manage priorities, and maintain high attention to detail.
• Comfortable working in a dynamic, creative, and fast-paced environment.
• Outgoing, people-oriented personality with effective interpersonal skills and strong teamwork.

Compensation

Hourly Rate: $30.76/hour.

How to Apply & EEO

If you require a reasonable accommodation to use or access our online system, please contact the People & Culture Department at (415) ###-####.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For the EEOC poster information, visit .pdf