Job Details

Overview

Join lead operational excellence across our Workplace, Community + Live and Government markets! As a Market Performance Leader, you'll partner closely with our national Market Sector Leaders to strengthen the people and operational side of the business. You'll oversee and optimize performance across a group of aligned markets—driving efficiency, profitability, and alignment with firmwide goals. Your work will span project delivery, resource management, financial performance, and process improvement, all while collaborating with firm leadership, design teams, and clients to support growth and maintain a competitive edge. This full‑time role reports to our national Market Sector Leader, with a strong dotted‑line partnership to the Vice President of Operations.

In This Role You Will

• Develop and implement strategies to improve efficiency, performance, and client outcomes within the market.
• Provide executive oversight of project delivery, quality, and design standards to ensure excellence and consistency across the market(s).
• Monitor and interpret key performance indicators (KPIs of profitability, utilization, backlog, client satisfaction) to inform decision‑making and planning.
• Anticipate and mitigate operational risks that may impact project delivery, staffing, or financial outcomes.
• Promotes innovative ideas, systems thinking and continuous evolution of practice standards.
• Oversee financial performance, including budgeting, forecasting, and cost management to achieve market profitability goals.
• Direct staffing and resource allocation, working with staffing coordinators through a consistent process to balance workload, utilization, and professional growth opportunities and to honor cross‑sector staffing commitments through transparent, coordinated planning.
• Partner with HR and Market Leaders to align workforce planning, recruitment, and talent development with market and firmwide needs.
• Collaborate with Design, Technical, and Operations leaders to streamline workflows, integrate best practices, and drive continuous improvement.
• Collaborate with Market Leaders and Business Development teams to drive growth, sharpen market positioning, and surface new opportunities, providing disciplined challenge in go/no‑go decisions to protect end profitability.
• Ensure compliance with firmwide standards for quality, sustainability, and regulatory requirements.
• Guides teams successfully through transitions with clarity, empathy and decisiveness.
• Lead and mentor senior project managers and emerging leaders by setting clear expectations for accountability, innovation, and collaboration, and by actively promoting cross‑market collaboration, knowledge sharing, and ongoing learning and development.
• Collaborate with Practice Group Leaders and HR partners on performance feedback, succession planning, promotions, and compensation recommendations.
• Cultivate a culture of transparency, continuous learning, and excellence in project delivery.
• Coach and support project managers in building and sustaining strong client relationships, ensuring consistent delivery quality, responsiveness to evolving client needs, and improved project margin performance.
• Represent the market(s) internally as a key voice in firmwide leadership forums and externally as an advocate for the firm's expertise and design excellence.

You Will Need To Have

• Bachelor's or Master's degree in Architecture, Engineering, Interior Design, Business Administration, or related field.
• Professional licensure in architecture interior design or engineering preferred.
• 12+ years of progressive experience in architecture, design operations, or professional services leadership with at least 5 years of experience as a successful project manager.
• Demonstrated success managing financial performance, project delivery, and team operations within a market or practice area.
• Exceptional written, verbal and presentation skills that can be used across all levels of HGA.
• Deep understanding of architecture and design industry trends, delivery models, and client expectations.
• Proficiency with Deltek Vantagepoint, Microsoft Office Suite, and related project management tools.

Key Expectations

• Translates vision into action; aligns team or functional goals with strategic priorities.Shapes messaging and communication strategies; leads cross‑functional collaboration.
• Drives a culture of ownership and performance within and across teams. transparency, learning from failure, and continuous improvement. Encourages accountability in decision‑making and outcomes.
• Manages market projects to NSR and margin goals set in the yearly budget.
• Drives innovation in methods or practice areas; establishes or enhances standards across teams or functions.
• Champions change initiatives and models adaptability in ambiguous or high‑stakes situations.
• Helps teams pivot strategically while maintaining focus and morale. Uses change as a lever for innovation and improvement.
• Anticipates challenges, navigates ambiguity, and makes strategic decisions with wide impact.

Salary Information

The pay range listed aligns to the geography of the office for which this position is posted. Actual compensation will be based upon work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Individuals in this role working more than 24 hours a week on a regular basis are eligible to participate in HGA's robust benefit programs which include an annual bonus and success sharing bonus program, 401(k) guaranteed contribution, paid parental leave, medical, dental and life insurance plans as well as PTO and short‑ and long‑term disability programs. Salary Range: $160,000 - $175,000.

Additional Information

At HGA, you'll do the best work of your career. We design with impact by diving deep into the people and passions that shape every place. Empathy fuels us, curiosity drives us, and meaningful work leads to innovation. We celebrate individuality, embrace flexibility, and thrive together in the office three days a week. Join our nationally recognized, award‑winning team of architects, engineers, and interior designers — help us shape what's next. Learn more about us here.

Application Requirements & Instructions

Please submit resume for consideration.