Job Details

Overview

Accounting Solutions & Customer Success Manager at Campfire. This role involves driving adoption of Campfire, configuring the software for clients, and providing post-implementation support. Base pay range: $100,000.00/yr - $130,000.00/yr. This role is based in San Francisco and requires in-office work 5 days per week.

Position Summary

As a full-time member of our Customer Experience team, you will be the bridge between our clients and our product, ensuring smooth migrations to Campfire and ongoing support. You will work with new customers to understand their accounting software needs, configure the software accordingly, and help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities

• Lead the ERP implementation process for new customers, from kickoff to full go-live.
• Migrate customer data from their previous accounting software based on client requirements.
• Provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned accounts, for both the implementation and post-go-live periods.
• Drive feature adoption and identify growth opportunities within existing accounts.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain implementation best practices and documentation.

Experience & Qualifications

• 2+ years of experience in accounting, audit, accounting or finance, or 2+ years in customer success, implementation, or account management. Strong preference for candidates with experience in an in-house or public accounting role.
• Bonus: at least 1 year of experience with ERPs (QuickBooks, Xero, Sage Intacct, Netsuite).
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate-level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes

• Highly proactive, adaptable, and capable of working in a fast-paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

Note: This description may reflect the posting's current view. For specifics on eligibility and benefits, refer to official Campfire job postings.