Job Details

JOB TITLE: General Manager (GM)

SUPERVISOR: Area Coach (AC), Director of Operations (DO)

STATUS: Non-Exempt

BASIC PURPOSE:

The General Manager is a pivotal mentor who guides their team towards success, ensuring smooth operations and an exceptional customer experience. You will play a key role in achieving maximum profitability for the restaurant through strategic recruitment, ongoing training, and the delivery of quality food. This position is essential for fostering a company culture aligned with DRG's values.

MAJOR RESPONSIBILITIES:

• Team Development: Identify and nurture high-potential team members, empowering them to lead and thrive in their roles.
• Operational Excellence: Focus on delivering top-notch customer service, maintaining immaculate restaurant environments, and achieving strong financial performance.
• P&L Management: Drive financial success by managing costs effectively to maximize profitability.
• Leadership: Make sound decisions while acting as a liaison between upper management and the team, always upholding an open-door policy.
• Training & Development: Conduct regular workshops, provide real-time feedback, and emphasize continuous learning and growth.
• Culture & Values: Reinforce DRG's culture and values through individual and team recognition, inclusivity, and fostering a fun, respectful atmosphere.
• Compliance: Ensure adherence to company policies, procedures, and local regulations.

BENEFITS:

• DRG Cares Grant Program - Assistance for employees facing life challenges.
• DRG Savings Marketplace - Exclusive discounts for employees.
• Employee Assistance Program - Counseling, legal support, and travel assistance.
• Live Mas Scholarship Program.
• Employee Referral Program.
• Education Benefits - GED reimbursement and free second language education.
• DailyPay - Access to daily paychecks.

LEADERSHIP BEHAVIORS:

• Hiring & Staffing: A keen ability to select and hire top talent while fostering a growth-oriented environment.
• Integrity and Trust: A leader who is trusted, transparent, and maintains confidentiality.
• Motivating Others: Inspires the team to excel while valuing everyone's input.
• Analytical Thinking: Faces challenges head-on and crafts strategic solutions.
• Results Driven: Continuously exceeds targets, dedicated to the restaurant's success.

KEY RELATIONSHIPS:

• Internal: Build strong relationships with your team, Area Coach, Director of Operations, fellow General Managers, and internal stakeholders.
• External: Establish rapport with guests, creating memorable experiences while upholding the restaurant's reputation.

KNOWLEDGE & SKILL REQUIREMENTS:

• Must be 18 years or older.
• High School Diploma (or equivalent).
• At least 2 years of restaurant experience with demonstrated leadership skills.
• Must be proficient in reading, speaking, and writing in English.
• Successful completion of the SERV Safe Certification Course and Exam; maintain current health card as per local/state requirements.
• This position requires an average 45-hour work week with flexible availability (including nights, weekends, and holidays).
• Reliable transportation, clear criminal background check, and acceptable Motor Vehicle Record (MVR).

ABOUT US: Diversified Restaurant Group is a people-first company! We pride ourselves on having a large company feel with a close-knit atmosphere. Everyone here is part of the DRG Family! From our beginnings as a 30-unit Taco Bell operator in 2012, we've grown to over 300 units across multiple brands. We currently operate Taco Bell locations and other brands, employing more than 9,000 team members and continuing to expand.

DISCLAIMER: You are applying to a franchisee of Taco Bell. If hired, the franchisee will be your sole employer, as these are independent business owners who establish their own compensation and benefits programs, which may vary.