Job Details

divh2Exhibitor Order Quality Manager/h2pResponsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience./ppThis position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of San Fransisco, CA./ph3Essential Duties Responsibilities/h3olliEnter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems/liliProvide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests/liliProcess, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction/liliProcess and effectively manage inbound leads/liliQuote prices and credit terms in compliance with Freeman policies and procedures/liliMaintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering/liliAccurately funnel custom requests through lead routing channels/liliEnsure all systems, production, and order information is accurate/liliManages Exhibitor Services contact channels/liliPerforms all functions as assigned to either the off-site or on-site team responsibilities/liliFill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service/liliProactively identifies, researches, and resolves customer order discrepancies using various methods/liliCoordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services/liliAnalyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary/liliEnsure on-site teams are aware of changes and prepared for how those changes affect the customers needs/li/olh3Education Experience/h3ulliHigh School Diploma or Equivalent with relevant work experience required/lili2+ years of customer service experience/li/ulh3Travel Requirements/h3pTravel 25% to 50%/ph3What We Offer/h3pFreeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions./pulliMedical, Dental, Vision Insurance/liliTuition Reimbursement/liliPaid Parental Leave/liliLife, Accident and Disability/liliRetirement with Company Match/liliPaid Time Off/liliHourly range of $20.00-28.00 based upon experience/li/ulh3Diversity Commitment/h3pAt Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws./pp#LI-Hybrid/p/div