Job Details

About the Role
The Concierge supports Gap Inc.'s San Francisco workplace by delivering a consistent, professional, and hospitality-driven experience for employees, guests, and partners. This role contributes to daily workplace operations and supports meetings, events, and visitor engagement in a fast-paced corporate environment.

Working alongside the Senior Concierge and cross-functional teams, the Concierge helps ensure smooth front desk operations, secure access, and a welcoming atmosphere that reflects Gap Inc.'s values. The role requires strong service skills, attention to detail, and the ability to adapt to changing priorities.What You'll Do

• Provide a professional and welcoming first point of contact for employees, guests, vendors, and visitors.
• Support front desk operations, including visitor and vendor check-in, badge assistance, and access coordination in partnership with Security.
• Assist with meeting and event logistics, including setup, coordination, and on-site support.
• Respond promptly to requests from internal partners and visitors, ensuring a high level of service.
• Maintain awareness of daily schedules, activities, and building services to effectively support guests and new hires.
• Manage deliveries as needed.
• Monitor lobby and common areas to maintain a clean, organized, and inviting environment.
• Maintain current knowledge of local transportation, dining, and amenities.
• Provide occasional early morning, after-hours, or weekend support as business needs require.

• Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
• Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
• Clear, courteous, and effective verbal and written communication.
• Demonstrates a polished, professional demeanor aligned with company guidelines.
• Proven ability to handle sensitive situations and information responsibly.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team-oriented, dependable, and able to build positive working relationships across levels and functions.
• Strong attention to detail with the ability to follow processes and complete tasks reliably.
• Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
• Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
• Willingness to work occasional overtime or weekends as business needs require.
• Openness to feedback, learning, and continuous improvement.