Job Details

Join our team as a Service Porter Supervisor at Alliance Dealer Solutions!

Alliance Dealer Solutions is seeking a self-motivated, entrepreneurial individual to serve as a Service Porter Supervisor for our dealership partner. As a Service Porter Supervisor, you play a vital role in ensuring the service department operates efficiently and smoothly. This leadership position is a significant step towards future opportunities, demonstrating accountability, efficiency, and stellar communication. You are responsible for assisting your leader in making sure everything within your power runs seamlessly.

Responsibilities

• Physical Presence: Maintain a physical presence on the service drive to ensure a high-quality appearance.
• Customer Interaction: Acknowledge and assist all vehicles with a smile and a friendly greeting ("Good morning, afternoon, or evening").
• Log Requests: Properly log all pick-up requests from advisors and cashiers as needed.
• Traffic Flow: Maintain a steady traffic flow on the service drive, using cones for any lane closures if necessary. Key control is paramount.
• Monitor Return Times: Monitor porter return times when assisting guests with customer pick-up to ensure a quick and memorable experience.
• Assign Duties: Assign downtime duties such as sweeping, picking up trash, maintaining the lounge, cleaning, etc.
• Rotate Breaks: Rotate lunch breaks to ensure the drive is always properly staffed.
• Service Drive Supervision: Assist with supervising the service department to ensure guests receive their vehicles in a timely manner as promised.
• Supervise Employees: Oversee and manage the service porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.
• Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the dealership.

Ways to Shine

• Smile and Eye Contact: Use eye contact and smile when speaking to others.
• Strong Communication: Demonstrate strong communication skills with your team and clients.
• Professional and Organized: Maintain a professional demeanor and be organized in your tasks.
• Claim Prevention: Help build the team's knowledge on claim prevention.
• Build Rapport: Develop strong rapport with both your team and clients.

Skills

• Leadership Skills: Strong leadership and team management skills to effectively guide and support the porter team.
• Customer Service Skills: Exceptional customer service skills and the ability to interact professionally and courteously with customers.
• Organizational Skills: Excellent organizational skills to manage multiple tasks and ensure efficient service operations.
• Attention to Detail: Meticulous attention to detail to ensure vehicles are serviced to the highest standards.
• Communication Skills: Excellent verbal and written communication skills to ensure clear and effective interaction with customers and team members.
• Professional Appearance: Neat and professional appearance is required.
• Reliability: Strong time management skills and the ability to adhere to schedules and deadlines.

Qualifications

• High School Diploma or Equivalent: A high school diploma or GED is required.
• Valid Driver's License: A valid driver's license with a clean driving record is essential.
• Age Requirement: 18 years or older.
• Experience: Previous experience in a supervisory role or similar environment is preferred.

Physical Requirements

• Ability to stand, walk, and run for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work outdoors in various weather conditions.

Benefits

• Competitive salary with immediate earning potential.
• Health, dental, and vision insurance options available for full-time team members.
• Team member discounts and special offers on everyday products, services and experiences.
• Opportunities for career advancement and promotion.
• Guest services training, including professional interaction and communication techniques.
• Problem-solving skills development.
• Team-building focus, providing tools for future endeavors.
• Opportunity to work with your favorite car brands.
• Great earning potential with recognition for excellent performance.
• Gain new skills and work with great people in an energetic and growing company.

Alliance Dealer Solutions offers a comprehensive range of automotive services designed to help dealerships thrive and succeed. As a dynamic and rapidly growing company, we deeply value our team members and provide numerous opportunities for career advancement.

At Alliance Dealer Solutions, you can expect to work in a supportive and inclusive environment that prioritizes your professional development and celebrates your achievements. Our commitment to delivering exceptional customer service and innovative solutions makes us the ideal place to build a rewarding and fulfilling career in the automotive industry. Join us and become part of a team that is dedicated to excellence and continuous growth!

Alliance Service Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.