Job Details

Airport Lounge Supervisor

The Airport Lounge Supervisor is responsible for overseeing the daily operations of the airport lounge to ensure an exceptional guest experience. This role involves supervising lounge staff, maintaining service standards, ensuring compliance with safety and security procedures, and supporting smooth, efficient lounge operations in a fast-paced airport environment.

Key Responsibilities

Guest Experience & Service

• Ensure a high standard of customer service at all times
• Greet guests professionally and handle inquiries, complaints, or special requests
• Monitor lounge cleanliness, comfort, and overall ambiance
• Ensure food, beverages, and amenities are consistently available and well-presented

Team Supervision

• Supervise, motivate, and support lounge staff during shifts
• Allocate duties, manage shift schedules, and ensure adequate staffing levels
• Provide on-the-job training and coaching to new and existing employees
• Monitor staff performance and provide feedback to management

Operations & Compliance

• Oversee daily lounge operations, including opening and closing procedures
• Ensure compliance with airport security, health, safety, and hygiene regulations
• Monitor stock levels and assist with inventory control and ordering
• Ensure company policies and service standards are consistently followed

Administration & Reporting

• Complete shift reports and incident logs as required
• Communicate operational issues or guest feedback to management
• Assist in implementing operational improvements and service initiatives

Skills & Competencies

• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Ability to work under pressure in a busy, time-sensitive environment
• Problem-solving and conflict-resolution skills
• Attention to detail and high standards of presentation

Qualifications & Experience

• Previous experience in hospitality, customer service, or lounge operations
• Supervisory or team-lead experience preferred
• Knowledge of food safety and hygiene standards is an advantage
• Experience working in an airport or secure environment is beneficial

Working Conditions

• Shift-based role, including early mornings, evenings, weekends, and public holidays
• Standing and walking for extended periods
• Requires compliance with airport security clearance requirements