Job Details

Job Title: Customer Service Specialist
Location-Type: Hybrid - 4 days onsite in Owings Mills, MD, Fridays remote
Start Date Is: March 2
Duration: 9 months (contract, possible extension or conversion)
Compensation Range: $22-27/hr W2

Job Description:
Support internal and external inquiries across phone, email, and ServiceNow while triaging and escalating HR-related issues.

Day-to-Day Responsibilities:

• Manage inbound phone calls from former associates, spouses, vendors, and others
  
• Triage high-volume ServiceNow intake queues and email inboxes
  
• Support in-person visits and escalate HR-related concerns
  
• Conduct audits of timecards, Workday transactions, and other data
  
• Collaborate with HR Centers of Excellence (COEs) and internal stakeholders
  
• Ensure timely and appropriate responses using knowledge base and judgment
  

• Must-Haves:
  
  • Bachelor's degree
    
  • 5 years in a customer service/support role
    
  • Experience handling confidential or regulated information
    
  • Background in service industries (e.g., retail, education, hospitality)
    
  • Demonstrated leadership (e.g., project lead, shift lead)
    
  • Strong judgment, professionalism, critical thinking, and discretion
    
• Nice-to-Haves:
  • Experience with ServiceNow
  • Familiarity with Workday