Job Details

About Arcade

Our mission is to empower teams to become great storytellers.

Our vision is to build dynamic visual experiences.

More than 22,000 teams use Arcade to tell more engaging product stories and stand out in crowded markets. They use Arcade to create on-brand product demos, videos, and visuals in minutes, without designers, agencies, or long production cycles.

Culturally, we are a team of ex-Airbnb, SuperHuman, Box, LaunchDarkly, and AngelList teammates. We are defining how product storytelling will work in the next decade. We care deeply about craft and about building products that are simple, fast, and genuinely useful.

The Role

You will own and grow our customer community. This means building real relationships with customers, helping them learn from each other, and making the community a place where people feel understood, supported, and excited to participate.

You will work closely with Customer Success, Marketing, and Product to turn what you learn from the community into stories, programs, and insights that help customers succeed and inform how we show up as a company.

This is a hands-on role for someone who likes being close to people, notices patterns quickly, and is comfortable building things from scratch without a playbook.

What You'll Do

• Identify interesting use cases, patterns, and behaviors emerging from the community.
• Turn insights into stories, examples, posts, or lightweight content others can learn from.
• Plan and run community programs and events, both virtual and in-person.
• Own end-to-end event strategy from ideation to execution.
• Drive participation through clear framing, follow-up, and personal outreach.
• Build and maintain genuine relationships with customers across community spaces.
• Be an active, thoughtful presence in conversations, responding with context and care.
• Balance individual customer needs with what's best for the broader community.
• Share relevant community insights with Customer Success, Marketing, and Product.
• Take initiative to start new programs or improve existing ones without waiting for direction.
• Manage multiple projects at once and adjust quickly when priorities change.

What We're Looking For

• 2-5 years in community marketing or growth roles with proven track record.
• Experience working directly with customers.
• Taste when it comes to crafting content and sharing publicly.
• Experience in building programs, events, or recurring initiatives at scale (0 to 1).
• Good judgment in public spaces, including how and when to step in.
• Strong written communication and a clear, human tone.
• Curiosity about how people use products and learn from each other.

Nice to Have

• Superb taste when it comes to design and storytelling.
• Experience running large scale virtual or in-person events.
• Familiarity with marketing and creative software.
• Experience in an early-stage or fast-moving environment.

Why Arcade

• Impact: you'll influence how 150,000+ users learn, share, and work every day.
• Real ownership: you'll define how the community operates, which voices are amplified, and what "great" looks like as we scale.
• Direct customer access: daily exposure to power users and creators pushing how visual storytelling is done.
• Small, senior team: close collaboration with Product, Marketing, CS, and leadership.
• Build the foundation: help set the standards, rhythms, and systems for a community that grows alongside the product.

If you're excited about shaping how a large and thoughtful user base shows up, learns, and improves together, we'd love to talk.

Benefits

• Competitive salary and meaningful equity
• Unlimited PTO and sick days
• 401k, and top tier Health, Dental and Vision insurance
• Remote work stipend and commuter benefits
• Meeting light culture
• Biannual company retreats
• Latest productivity software such as Notion, Linear and Superhuman
• A team that values diversity and inclusion

Compensation

• $120,000 - $150,000 per year, plus meaningful equity.

Our values ♥

• Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An "Arcader" is both a teammate and a customer. There is a reason that the same word describes both.
• Carry the weight: We are owners. Let's empower each other. When we see something that needs change, we lead through it.
• An open book: We are open as a team and as a product. We don't put walls up unless it's necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought.
• Play as a team: We play because we're a creator tool. Life is short. Let's build something meaningful. We play as a team because great teams build great things together. We keep those standards high.
• Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind.

Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.