Job Details

Job Title: Ocean Export Agent

Job Location: San Francisco, California

DHL Global Forwarding ("DGF") manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of the DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at www.dhl-usa.com/en/careers/jobs.html

As an Ocean Export Agent, you will be responsible for the movement of our customer's Ocean export shipments. You will be the main point of contact for coordination between customer's shipment exports and shipping carriers.

Key Responsibilities:

• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
• Interacts with Customer Service, Product, and Global Service Centers, if required
• May be required to perform other tasks as required

Skills / Requirements:

• 1+ years' experience with in freight forwarding industry required, strong preference with Ocean Exports
• Strong Understanding of Ocean Export regulations and documents.
• Experience using the CargoWise system is a strong preference
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US
• Attention to detail and excellent oral and written skills required, some customer service experience desirable
• Proficient in Microsoft Office including Outlook, Word, and Excel

Pay Range: $24.23 - $32.31/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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