Job Details

Job Summary:

Silhouette Security Group is seeking highly responsible and vigilant individuals to join our team as a Cargo Escort Agent. In this crucial role, you will be responsible for ensuring the safe and secure transit of valuable cargo, representing our client with professionalism and dedication.

Essential Functions:

• Cargo Security: Maintain constant vigilance of the escorted trailer and surrounding environment, identifying and mitigating potential risks.
• Safety Assurance: Create and maintain a safe driving environment, regulating personal driving hours to prevent fatigue.
• Communication: Maintain open and consistent communication with truck drivers and client Operations throughout the mission. Limit customer communication to answering direct calls, directing all other customer contact through client.
• Threat Response: Immediately contact local and/or state law enforcement if a threat is suspected, then inform the truck driver(s) and client Operations. Do not engage with suspected threats.
• Compliance: Adhere to all Silhouette Security and client guidelines regarding attire, behavior, and communication.
• Reporting: Promptly inform client of any delays to call times, delays or stops during transit, and send all required time-stamped photos and email updates.
• Preparedness: Arrive at the Shipper with a full tank of gas and all necessary equipment.
• Escalation: Contact client Operations immediately for any critical incidents including, but not limited to:
  • Inability to locate or uncooperative driver(s) at the Shipper.
  • Unplanned stops or separation from the truck during transit.
  • Accidents, breakdowns, or medical emergencies involving the escort team or truck.
  • Suspicious activity or attempted pilferage/theft.
  • Receiver refusal of the truck at delivery.

Knowledge & Skills:

• Works ethically and with integrity to uphold organizational values and commitments

• Knowledge of public safety and security procedures and protocols
• Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration

• Identifies and resolves issues promptly; develops alternative solutions with reason

• Ability to outline issues, gather information, establish data, and draw valid conclusions.

• Ability to question issues in all useful areas and make sound business decisions based on facts.

• Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner

• Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and sensitivity for cultural differences

Physical Demands:

Physical needs defined are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Work in various environments such as cold weather, rain, snow or heat
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms
• Occasionally lift or move up to 50 pounds

• Ability to successfully pass a comprehensive drug screening, ensuring fitness for duty
• Frequent driving requires excellent visual acuity and manual dexterity.

In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States. Completion of employment eligibility verification and background investigation forms are required upon hire.

Requirements and Qualifications:

• Valid BSIS-issued Guard Card or ability to obtain necessary state/local security licenses

• Minimum High School Diploma or GED

• Possess and maintain valid driver's license and clean driving record

• Prior military, security, or transportation experience preferred
• Must be available and flexible to work variable shifts on short notice (24-48 hours)

Completion of employment eligibility verification and background investigation forms are required upon hire.