Job Details

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

• Assessing and solving technical escalations
• Providing online and in‑dealership technical assistance
• Leading discussions and acting as a subject matter expert
• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and followed up to reduce buybacks
• Interacting with the team as the quality feedback liaison
• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
• Ensuring the improvement of the customer experience and increasing "fixed first visit" cases
• Analyzing and suggesting improvements related to repair shop process and offering proactive business planning focused on customer experience

Qualifications

• Minimum 3‑5 years automotive experience; current ASE certification preferred but pre‑certified individuals considered
• Highly motivated, adaptive, autonomous, and able to deliver results
• Local travel to dealerships within a designated area
• Strong analytical skills to document vehicle case updates
• Excellent communication of technical information to all levels
• Proficiency in creating custom reports using provided templates
• Proficient with MS Word, Excel, and PowerPoint
• Independent work style and ability to manage a progressive workload in a fast‑paced environment
• High School Diploma required; Intermediate Excel knowledge will be tested
• Strong analytical, mathematical, statistical, and logical reasoning skills

Language Skills

• Full professional proficiency in English required
• Minimum professional proficiency in Spanish preferred

Mathematical Skills

• Knowledge of arithmetic (addition, subtraction, multiplication, division) and applications required

Physical Demands

• Travel to dealers, connect vehicles to diagnostic tool, view vehicles on shop floor and lifts
• Call, video, email, message, and communicate with dealers and co‑workers during work hours
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Work Environment

• Dealership environment
• Noisy environment moderate to high
• Monday – Friday dealership hours plus admin hours

Seniority level: Mid‑Senior level

Employment type: Full‑time

Additional Information: The wage range for this role takes into account the wide range of factors considered in making compensation decisions including but not limited to skill sets, experience, training, and other business and organizational needs. A reasonable estimate of the current range is $95k to $105k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age, or any other characteristic protected by law.