Job Details

Workplace Experience Manager – San Francisco, CA

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We're looking for a Workplace Experience Manager to join our client, a law firm, in the San Francisco, CA office. This range is provided by Abacus Group, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $130,000.00/yr - $160,000.00/yr

Responsibilities

• Serve as a resource, subject matter expert, and business partner to firm leaders, attorneys, and key stakeholders in setting direction for high‑quality Workplace Experience initiatives, while staying abreast of industry trends
• Lead the recruitment and training of talent, identify professional development opportunities, and coach individuals and teams to enhance performance and achieve desired outcomes
• Analyze and interpret data to manage dynamic office space utilization, understand client needs, and recommend improvements, while identifying innovative ways to streamline and enhance service delivery
• Drive best‑in‑class client service delivery by department staff and vendors, enable one‑stop resolution for internal and external inquiries, and coordinate vendor partners to ensure adherence to SLAs and KPIs
• Oversee department expense allocation, address budget variances, and perform financial management duties with strong fiscal discipline
• Safeguard highly sensitive, confidential, privileged, financial, and proprietary information

Requirements

• Bachelor's degree or equivalent
• 10+ years of relevant experience
• Hospitality, customer service management industry required
• Strong interpersonal skills
• Ability to manage a team effectively
• Possess a positive attitude and professional demeanor
• Excellent organizational skills
• Excellent written and verbal communication skills