Job Details

Benefits:

401(k)

401(k) matching

Company car

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

SERVPRO of Belmont/San Carlos, San Leandro, West Oakland, Newark/SW Fremont is hiring a Restoration Project Manager!

Benefits

SERVPRO of BSC & SL offers:

First-class compensation

Superior benefits

Career progression

Professional Development and Support

Company Vehicle with Gas Card

Company Computer and Phone

And more!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects (Water, Mold, & Demo) as well as restoration crews with varied experience. This front-line management position leads their team to operational excellence and sincere customer care. Our team has grown to be the largest SERVPRO franchise in the Bay Area and we are not planning to slow down. If you are looking for collaboration, support, and growth potential, then we would love to talk with you. Many of our team members, from technicians to management, have worked together for years, expanding professionally and personally. We encourage education, positive group mentality, and sharing in our successes!

Key Responsibilities

Ensure an accurate scope of work for projects with timeline/budget expectations

Negotiate customer and/or client approval of project scope and estimate

Direct Coordinators in scheduling jobs and oversee crews/resources to provide service on active projects

Manage the customer/client experience and set expectations

Review job site documentation to support the services provided and ensure proper client requirements and billing process

Maintain written communication with customers, teammates, vendors, and insurance representatives

Retain ownership of jobs from onset to payment in full; aid estimating & collections with any job-related questions

Manage production expenses including equipment, vehicles, and other material assets

Work with Subcontractors as needed

Additional Responsibilities:

Customer satisfaction tracked with online reviews

Provide priority response to potential customers

Participate in recruiting, hiring, and training restoration teammates

On Call rotation for dispatching of crews - after hours

Position Requirements

Valid driver's license

High school diploma/GED; Associate degree or Bachelor's degree preferred

At least 1 year of management and/or supervisory experience

At least 3 years of industry experience

IICRC certification a preferred

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.