Job Details

At Mercy Housing, we're more than just a place to work—we're part of a movement. We're working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The successful Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region following our mission and core values and the national program model for Resident Services. You will be visiting and working at multiple sites. The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness; co-morbidities; trauma; mental health and substance usage.

We encourage candidates with lived experience to apply. This is an on-site position.

PAY: $32.00-$38.50/hour

Benefits:

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties:

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program/service components as outlined in the Mercy Housing resident program model or other program model as may be required by regulation, funders, and/or special needs of the population served, and oversees progress toward program outcomes at all assigned sites.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.

Minimum Qualifications

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Preferred Qualifications

• Additional work experience.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.

We are committed to creating an accessible, supportive environment. Mercy Housing is deeply committed to equity, diversity, and inclusion. We welcome candidates who will enrich our workplace with their diverse perspectives. At Mercy Housing, we believe every person has dignity and everyone deserves to live in a quality, affordable home. If respect, justice, and mercy are important values to you, we invite you to apply

*This is a brief description summarizing the abilities and skills needed for the position.
**Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.