Job Details

The Sales Account Manager is responsible for developing long term relations with customers and overseeing a portfolio of accounts in specific territories while strategically working to generate new business and customer networks.

Specific Responsibilities:

• Manages assigned territory to meet stated Company sales goals and budgets.
• Manages assigned territory by developing new accounts, managing existing business, achieving sales goals, and building long and profitable relationships with customers.
• Researches and develops new business by identifying prospective customers, evaluating their needs, and presenting company capabilities.
• Increases sales at existing customers by analyzing customer needs, and preparing appropriate solutions, recommendations, and presentations to fill those needs.
• Maintains existing business by obtaining customer specifications, communicating customer requirements to appropriate personnel, and following through on all projects.
• Carries out additional Company directives and sales strategies assigned from time to time.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Acts as a liaison between customers and the Company while supporting the Company's image.
• Continues to develop knowledge and skills of the industry and other companies' products.
• Communicates with management on customer activity, including such activities as daily call reports, weekly territory reports and itinerary, and territory analysis.
• Supports the Accounts Receivable team to reduce and minimize the number of aged invoices in the Business Unit.
• Supports the Customer Service team to reduce and minimize the amount of aged inventory in the Business Unit.
• Performs other duties as assigned.

Competencies:

• Safety and Compliance: Consistently demonstrates "safety first" mindset, adheres to company safety and security policies and dedicated to employee safety and well-being.
• Leadership: Ability to motivate, lead and mentor team members with self-confidence to drive organizational change.
• Conflict Resolution: Must be able to anticipate, diffuse and resolve disagreements, confrontations, tensions, and complaints in a practical and constructive manner to achieve results
• Decision Making: Exercises independent judgment and discretion in matters of significance in a face paced environment.
• Direction Setting: Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment.
• Customer Focus: Possesses excellent interpersonal skills which are needed to establish and maintain an influential relationship with other key decision makers in the Company.
• Teamwork and Communication skills: Demonstrates strong listening skills, values and respects others' ideas and contributions
• Execution: Ability to focus on goals, metrics, and results. Takes ownership and accountability for self and department. Uses resources efficiently, effectively, and timely.
• Innovation: Must demonstrate an open and growth mindset, embracing change, stepping out of comfort zone, and applies creativity in generating ideas and solutions.
• Analytical: Ability to approach troubleshooting, project development and business performance analytically.
• Dependability: Regular reliable attendance and demonstrates strong work ethic
• Confidentiality: Adheres and maintains customer and corporate confidentiality policies

Education and Experience:

• High school diploma required; Bachelor's degree preferred with 5 years' previous sales experience preferably in the packaging industry

Physical Demands:

• Ability to sit/stand for prolonged periods
• Ability to move and lift-up to 25 lbs.
• Ability to reach and bend

Travel Required:

Ability to travel up to 50% (2 days per week minimum in front of customers)