Job Details

Job Purpose

• Play a critical role in managing and executing cargo operations, focusing on achieving commercial goals while ensuring operational efficiency, safety, and top-notch customer service.
• Collaborate with various teams to ensure adherence to international regulations and effectively manage ground handling agreements.

Key Accountabilities

• Monitor service level agreements and ground contracts, working closely with customer service and compliance teams to ensure performance meets commercial objectives.
• Create, implement, and communicate operational policies and key performance indicators that align with industry standards.
• Analyze market trends and customer feedback to identify new opportunities and address any operational challenges.
• Develop strategies to reduce operational costs and improve processing times while minimizing damage incidents.
• Ensure compliance with all operational procedures and regulations.
• Promote adherence to all safety, security, and workplace health standards.

Skills Required for the Role

• Excellent communication and interpersonal skills.
• Strong ability to work collaboratively within a team and adapt to changing demands.
• Exceptional analytical and problem-solving abilities.
• A keen interest in continuous learning and professional development.
• Experience with international cargo operations.
• Knowledge of regulatory compliance requirements is essential.

Key Interfaces

Internal Interfaces

• Report directly to the RCM, providing regular updates on operations and compliance status.
• Collaborate with the Head of International Operations for budgeting and staffing strategies.
• Engage with Commercial and Sales teams to align operational capabilities with their strategies and customer goals.

External Interfaces

• Coordinate with International Regulatory Authorities to ensure compliance with cargo handling standards.
• Manage relationships with service providers and ground handling agents to maintain service quality.

Educational Requirements

• Bachelor's degree in management, operations, economics, or a related field.

Experience Requirement

• Minimum of 5-7 years of experience in operations and customer service, with at least 5 years in a supervisory capacity.
• Preferred: 10 years of supervisory experience within operations and customer service sectors.