Job Details

divh2Return Agent/h2pGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development./ppThis position is for the San Francisco Airport located at 780 North McDonnell Road, San Francisco CA 94128. The pay is $22.50 / hour with the opportunity to earn $300+ in monthly incentives. This position requires a driver license. This position requires you to work a set schedule 40 hours per week within 4:30am to 12:30am and can change twice per year./ppWe are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Its a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees./ppNational and Alamo has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards./ppAll people working at SFO are eligible for incentives:/pulliBART Discount Card: Save $9.10 on your roundtrip BART commute/liliCitizenship Workshops: Save $700 on your citizenship application cost/liliSave on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 80% of market rate cost/liliTransportation assistance/li/ulh2Responsibilities/h2ulliGreet all customers using prescribed, appropriate dialogue as they arrive on the lot./liliRemind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found./liliAdvise and review rental charges; and provide an accurate receipt to the customer./liliProvide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue./liliInquire about service, satisfaction and document dissatisfaction./liliDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report./liliUse of proper statement to determine if vehicle is being returned with full tank of gas./liliComplete a service alert for any mechanical and or body damage communicated by the customers./liliIdentify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location./liliIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location./liliKeep lot organized for ease of access and traffic flow./liliUnderstand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages./liliUnderstand the damage loss report reporting procedure./li/ulpEqual Opportunity Employer/Disability/Veterans/ph2Qualifications/h2ulliHigh School Diploma or G.E.D. required./liliMinimum of 1 year experience handling customer service functions./liliA minimum of basic level experience and understanding of a PC and Microsoft Office Products required./liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./liliApart from religious observation, must be able to work the following shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid./li/ulpWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law./p/div