Job Details

Canyon Creek Post-Acute is a 5-star Customer Satisfaction Management (CSM) rating, 70-bed skilled nursing facility located in Castro Valley, California, specializing in short-term rehabilitation and long-term care. Our mission is to provide exceptional services that enable our residents and their families to thrive. With a dedicated in-house team of therapists and nurses, we create customized care plans tailored to the individual needs of each resident.

Our Team:

Our dedicated and professional staff possesses the strengths and talents necessary to deliver the highest quality of care consistently. Whether our residents are recovering after a hospital stay or require ongoing medical support, Canyon Creek Post-Acute is devoted to helping them achieve their personal health and wellness goals.

Position Overview:

The Receptionist role is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.

Duties and Responsibilities

• Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere).
• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Received inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet visitors, Direct to appropriate office and/or residents' room.
• Report suspicious persons/information to supervisor immediately.
• Assist with administrative duties as directed (including typing, filing, accounts, etc).
• Receives supplies and shipments- Alert appointment department for Pick-up.
• Maintains the resident/visitor check in/out system, and retains daily list for six months.
• Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate.
• Audits Medication and Treatment records weekly for completion, nurses' signature, etc.
• Audits Intake and Output records weekly for completion.
• Files thin records in the in-house overflow charts.
• Makes armbands for residents.
• Conducts tours of the facility with prospective admissions.
• Clean Resident's Charts.
• Follow the safety guidelines and regulations set forth by the facility.
• Follow the Emergency Action Plan.
• Performs additional duties and assignments, as requested.

Qualifications:

• Must possess, as a minimum, a High School Diploma education or its equivalent.
• Must have at least 2-year experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college.
• Must be able to read, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must be able to follow written and oral instructions.
• Must have a working knowledge of micro-computers, input/output data, etc.
• Must not pose a direct threat to the health or safety of the individual in the workplace.

What We Offer (Full-Time):

• Medical, Dental, and Vision coverage.
• Additional options like Accident Insurance and Hospitalization plans.
• Life and AD&D insurance included for full-time employees.
• 401(k) retirement savings.
• Paid time off: Vacation, Holidays, and Sick Leave.
• Supportive and collaborative work environment.
• Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Schedule: Part-Time, Weekend (Friday, Saturday, and Sunday) with flexibility for On-Call shifts during week days coverage.