Job Details

Assistant Front Desk Manager

The Four Seasons San Francisco at Embarcadero is looking for an Assistant Front Desk Manager who has a passion for excellence. Our Assistant Front Desk Manager directs and controls the activities of the Front Desk, Concierge and Bell teams, acting as the manager on duty in the hotel when senior managers are not available. This position will supervises the staff of the entire hotel during overnight and day shifts. The Assistant Front Desk Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

Essential Functions:

• Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures and protocols are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Qualifications and Skills:

• Previous Luxury Hotel supervisory experience preferred
• College degree preferred
• Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
• Solid working computer skills and knowledge including but not limited to Opera PMS, Excel, Word, PowerPoint and Internet.
• Ability to quickly and positively establish rapport
• Excellent communication and problem solving skills
• Strong leadership skills
• Reading, writing and oral proficiency in English.
• Successful candidate must possess legal work authorization for the USA

Four Seasons can offer what many hospitality professionals dream of an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Salary: $82,976.80
• Generous medical, dental & vision insurance plans
• 401 (k) Retirement plan
• Complimentary stays at other Four Seasons properties
• Free meals on duty
• Paid holidays, vacation & sick days

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.