Job Details

divh2Whole Foods Market Supervisor/h2pAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service E-Commerce programs, leading processes supporting the checkout experience and grocery delivery pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Teams performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations./ph3Job Responsibilities/h3pDelivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service./ppEstablishes clear expectations for balancing in-store customer service and completing online orders./ppMonitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers./ppSeeks awareness of relevant competitors and industry trends./ppEnsures an effective and efficient response to customer questions, requests, and/or concerns./ppSupports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers./ppFosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale./ppMaintains Team Member safety and security standards./ppEnsures compliance with relevant regulatory rules and standards./ppDevelops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover./ppMaintains cleanliness of workspaces including staging area and coolers./ppMaintains security of equipment, e.g., MSRs, phones, currency counters./ppProactively identifies process improvement opportunities./ppConsistently communicates and models WFM core values, leadership principles, and supports goals./ph3Job Skills/h3pAbility to perform task management, balancing dynamic customer flows./ppStrong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)./ppExcellent interpersonal, motivational, team building and customer relationship skills./ppCapable of teaching others in a positive and constructive manner./ppProficient with email, Microsoft Office, and operations-related applications./ph3Qualifications/h3p12+ months retail experience/ph3Physical Requirements/Working Conditions/h3pMust be able to lift 50 lbs./ppIn an 8-hour workday: standing/walking 6-8 hours./ppHand use: Single grasping, fine manipulation, pushing and pulling./ppWork requires the following motions: bending, twisting, squatting, and reaching/ppExposure to FDA approved cleaning chemicals/ppExposure to temperatures lt;32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit/ppAbility to work in a wet and cold environment./ppAbility to work a flexible schedule including nights, weekends, and holidays as needed./ppAbility to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery./ppThe wage range for this position is $19.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers Whole Benefits. Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a persons date of hire./p/div