Job Details

Product Manager For Ai Agents

At Assort Health, we believe healthcare should feel effortless and connected quick answers, clear communication, and seamless access to care. That's why we're building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider's unique needs.

Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort's omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.

Since launching in 2023, Assort has managed over 65M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we've achieved 11 revenue growth since Q4 2024. We're scaling rapidly and expanding adoption across the entire healthcare industry.

We focus on solving high-impact problems in healthcare operationsdesigning production-grade AI that clinicians and patients rely on every day. You'll work closely with engineering, design, sales, and operations to lead new AI products from concept to launch, shaping how intelligent agents reason, act, and collaborate in complex healthcare environments. You will scope out new products and surface area end to end, leading the charge on new product workstreams 0?1. You'll work directly with the CEO on a small yet quickly growing product team. Your work will directly improve healthcare access and the lives of both patients and providers.

Lead Development Of High-Performance Ai Agents

As a Product Manager for AI Agents, you'll partner with engineering, design, and customers to build production-grade AI systems that manage high-volume, high-complexity interactions. You'll be responsible for taking agents from concept to launch and continuously improving them as new business needs emerge.

Work Directly With Customers

You will engage deeply with customers: across technical, operational, and executive teams, to:

• Understand workflows, requirements, and bottlenecks
• Design and present demos that showcase our capabilities
• Collaborate with technical stakeholders to solve integration challenges
• Tailor and refine agents so they align with real business processes
• Serve as a strategic advisor, helping customers shape long-term AI strategies
• Build strong, trusted relationships across customer organizations

Influence The Product Roadmap

You'll work with cross-functional partners to define requirements, prioritize features, and translate customer needs into actionable engineering work. You'll help ensure we're building the right capabilities at the right time to support our next phase of product growth.

What You Bring

• 3+ years developing and shipping technical products
• Previous experience as a Product Manager or equivalent role
• Ability to craft compelling narratives for customers, including executives
• Strong communication skills with both technical and non-technical audiences
• Familiarity with modern AI technologies and how they apply to real-world problems
• Bachelor's degree in a technical field (or equivalent practical experience)

Bonus Skills

• Experience building or deploying AI agents or LLM-powered systems
• Ability to write or read code: especially Python and Typescript
• Ability to prototype and build demos and prototypes using AI coding tools
• MBA or comparable business experience
• Background in customer-facing or consulting-style roles influencing product decisions

Benefits & Perks For Assorties

• Competitive Compensation including salary and employee stock options so you share in our success.
• Lifelong Learning annual budget for professional development, plus training opportunities to help you grow.
• Office Setup Stipend we'll outfit your in-office workspace so comfy as it's productive.
• Top-Tier Health Coverage medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO we trust you to take the time you need to recharge and come back ready to crush it.
• Meals & Snacks lunch, dinner, and snack breaks that fuel great ideas.
• Fitness Stipend your wellness matters. We reimburse monthly membership costs to support your health.
• Commuter Benefits we cover eligible transportation costs to make your trip to work easier.
• 401(k) let us help you plan for the future. We've got you covered.

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we workthey are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result.

Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we'd love to hear from you!