Job Details

OnTrac is hiring a Warehouse Customer Service Assistant !

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!

Location Details: 2249 S. McDowell Blvd, Petaluma, CA 94954

Pay: $19.90 - $25.00 per hour, depending on experience

Shift: Monday - Friday from 4:00 PM to 8:00 PM. Hours subject to change based on the needs of the business.

Unpacking the Benefits:

We offer benefits designed to support your well-being and financial security.

Pay & Financial

• Supplemental Plan with various reimbursable benefits
• 401(k) with company match
• Referral Bonus Program - up to $500 per referral!

Time Off & Premium Pay

• Eligible for Paid Sick Leave, in compliance with applicable state and local regulations
• Premium pay for hours worked on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

Workplace Support

• Safe and clean work environment
• Employee Assistance Program

The Must-Haves:

• High school diploma or general education degree (GED)
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
• General knowledge or Microsoft Word and Excel Programs
• Excellent Customer Service Skills
• Ability to multitask, self-manage, and work efficiently in stressful situations

The Responsibilities:

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
• Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
• When needed, communicate with customers regarding their package status.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrachas evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.