Job Details

Job Description

Job Title: Call Center Representative

Location: Remote

Salary Range: $21-23/hour

Benefits: Medical, Dental, Vision, 401(k)

Role Overview: Brilliant Financial Staffing has been engaged in the search for a Call Center Representative. Our client is looking to a hire a Call Center Representative to handle a high volume hiring pipeline and support candidates from application to onboarding completion. They will be responsible for providing proactive support, answering questions, and monitoring candidate progress.

Key Responsibilities:

• Provide support to candidates throughout the hiring process
• High call volume to provide proactive and reactive support
• Monitor candidate progression, ensuring priority candidates move efficiently
• Review required documents and conduct compliance checks
• Manage voicemails, tickets, and emails from candidates needing assistance

Qualifications:

• High call volume experience
• High School Diploma or GED
• 2+ years of experience in a recruiting or customer support role
• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions
• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

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