Job Details

Description & Requirements

Maximus is seeking a Bilingual Customer Outreach Representative (English/Spanish) to join our team! In this role, you will be the face of Medi-Cal managed care in California, dedicated to educating and enrolling Medi-Cal beneficiaries into managed care health plans.

**This position is onsite at our San Francisco, CA location.**

Why Maximus?

• Professional Development Opportunities: Engage in training programs, workshops, and conferences to advance your career.
• Maximus Wellness Program and Resources: Enjoy a variety of wellness programs tailored to your well-being.
• Employee Perks and Discounts: Access exclusive benefits and discounts for our employees.
• Tuition Reimbursement: Invest in your ongoing education.
• Recognition Platform: Recognize and appreciate exceptional contributions.
• Holistic Wellness Support: Utilize resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off Package: Benefit from PTO, holidays, sick leave, and short- and long-term disability coverage.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and company matching.
• Comprehensive Insurance Coverage: Select from various insurance plans, including medical, dental, vision, and more.
• Competitive Compensation: Earn quarterly bonuses based on performance.

Essential Duties and Responsibilities:

• Build strong customer relationships, ensuring their engagement and progress.
• Collaborate with customers to achieve program goals and maintain eligibility for services.
• Conduct workshops and training sessions for customers.
• Provide program knowledge, assisting customers through the application process from enrollment to benefit allocation.
• Help customers access services aligned with program objectives, including educational training, medical support, and more.
• Follow up with customers to address any inquiries or concerns.
• Work with team members to resolve participant issues.
• Maintain accurate case notes for customer interactions and document related activities.
• Share updates on outreach efforts with the project staff.
• Report barriers affecting customer engagement to project staff.

Minimum Requirements:

• High school diploma or GED and 0-6 months of relevant experience, or equivalent education and experience.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver's License.
• Knowledge of the local community.
• Willingness to travel throughout counties as necessary.
• Fluency in English and Spanish.
• Six months of customer service experience.
• Preferred: Experience in presentation or public speaking.
• Preferred: Familiarity with low-income and diverse populations.

EEO Statement:

Maximus is an equal opportunity employer. We assess qualified applicants without regard to protected characteristics.

Pay Transparency:

Maximus's compensation package is based on various factors including job location, education, training, experience, and performance, among others.

Accommodations:

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability or impairment.