Job Details

Description & Requirements

Join Maximus as a Bilingual Customer Service Representative (English/Spanish)! In this rewarding role, you will be the face of Medi-Cal managed care in California, responsible for educating and enrolling Medi-Cal beneficiaries into managed care health plans.

Why Choose Maximus?

• Professional Development Opportunities: Engage in training programs, workshops, and conferences to enhance your skills.
• Wellness Support: Access tailored wellness programs and resources to support your personal needs.
• Employee Benefits: Enjoy perks and discounts exclusive to our employees.
• Tuition Reimbursement: Invest in your ongoing education with financial support for courses.
• Recognition Platform: Celebrate outstanding employee contributions and achievements.
• Holistic Wellness Support: Utilize resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Paid Time Off: Benefit from paid time off, holidays, and sick leave, including Short- and Long-Term Disability coverage.
• Future Planning: Plan for retirement with our 401K Retirement Savings plan and Company Matching.
• Comprehensive Insurance Coverage: Choose from various plans including Medical, Dental, Vision, and more, alongside life insurance benefits.
• Competitive Compensation: Earn quarterly bonuses based on your performance.

Note: You must reside in Alameda County and be willing to work onsite at our Oakland location.

Essential Duties and Responsibilities:

• Build and maintain strong customer relationships, monitoring their engagement and progress.
• Collaborate with customers to meet program goals and ensure eligibility for services.
• Conduct workshops and deliver training services effectively to participants.
• Provide extensive program knowledge, guiding customers through application processes from enrollment to benefit allocation.
• Assist customers in accessing services that align with program objectives, such as education, medical support, and more.
• Follow up with customers to ensure their needs are being met and address any questions.
• Work collaboratively with team members to resolve participant issues.
• Maintain accurate and timely documentation of all customer interactions and activities.
• Share updates on outreach efforts with project staff and report any engagement barriers.

Minimum Requirements:

• A high school diploma or GED and 0-6 months of relevant work experience.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver's License.
• Familiarity with the local community.
• Flexibility and willingness to travel as needed.
• Fluency in both English and Spanish.
• Six months of customer service experience.
• Preferred experience in presentation or public speaking roles.
• Experience working with low-income and diverse populations is a plus.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Accommodations: Maximus provides reasonable accommodations for individuals requiring assistance during any phase of the employment process. Contact People Operations for more information.