Job Details

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Travel Customer Service Specialist

Job Description:

Job Title: Travel Customer Service Specialist

Job Type: Contract

Job Location: 485 Broadway Street, 2nd Floor, , Redwood City, CA - 94063 USA

Work Schedule: On-site

Starting rate: $25, Based on experience

This department is responsible for the entire travel program for all staff/students/admin at company. This person does NOT need travel booking experience. A customer service rep would be a great candidate, but Google Suite is HIGHLY preferred. This person will be assiting with support requests and triaging them to the correct people/departments. Very heavy customer service exp. and campus facing communication and support.

Core Duties
• Respond to customer inquiries via phone, email, support request system and Slack in a timely and professional manner.
• Assist customers with inquiries such as updating travel profiles, creating guest templates, and establishing car rental billing accounts.
• Escalate customer complaints and issues to appropriate travel team members to ensure timely resolution and customer satisfaction.
• Provide travel program information and resources to help customers make informed decisions.
• Follow up with customers to ensure their concerns have been addressed and provide any necessary updates.
• Participate in team meetings.
• Ensure all customer interactions are accurately documented in ServiceNow for future reference and quality assurance.
• Run ad-hoc reports and organize content in Google drive

Minimum Requirements
• Proven experience in customer service or a related field.
• Proficiency in using Google Suite and Microso

Education and Experience
• High school diploma or equivalent plus five years professional experience or Associate Degree plus two years professional experience

Full time or part time: Full time

Number of hours per week: 40 hours per week

Shift timing/schedule: HYBRID (in office on Wednesdays - mandatory) 8am to 5pm PST, Monday - Friday

Will the resource be working with minors? No

How many years of experience are required? Two years' experience working in a professional environment if they have an associate degree. Five years' experience working in a professional environment if they do not.

Will this role extend or possibly convert to a companyFTE? There is a possibility that it could extend.

Top 3 requirements to hire?

Proven experience in customer service or a related field.

Proficiency in using Google Suite and Microsoft Office Suite.

Excellent verbal and written communication skills.

Location Address: Stanford University, University Hall, 485 Broadway, Redwood City, CA 94063

Remote/onsite/hybrid: Hybrid. M- F from 9AM to 4PM, required to be in the office on Wednesdays.

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Jaspreet Singh (...@maxonic.com/ (510) ###-####) for more details