Job Details

Responsibilities:* Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.* Welcome each customer with a smile.* Proudly represent Hertz with your professional appearance, language and behavior.* Focus onproviding a clean and safe vehicle, to every customer, every time.* Take ownership of each customer's service experience by immediately owning and resolving issues.* Be proud of our brand and the role you play in our success.* Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.* Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.* Build brand loyalty.* Utilize company approved sales and service techniques when determining customer wants and needs.* Offer optional products to meet customer wants and needs.* Prepare all rental and return documents accurately and completely.* Qualify each customer using our company rental requirement guidelines.* Provide customers assistance with directions, maps, local area information, appropriate service information, etc.* Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.* Ensure that the return date and time on the rental agreement is accurate.* Review all charges at the time of vehicle return.* Prepare the Rental Agreement Folder with all required information.* Answer the phones to assist customers in a friendly, helpful and prompt manner.* Assist customers by effectively resolving all customer service issues.* Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.Skills:* Passion for customer service and attention to detail - Goes the extra mile* Self-motivated to achieve and exceed targeted goals* Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.* Proficiency in English* Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply* Work in a fast-paced environment with a variety of tasks.* Excellent organizational and time management skills* Demonstrate professionalism and interpersonal skills* Proven experience of working well within a team* 100% customer focus, with proven experience within a customer facing environmentAdditional Requirements:* Work flexible shifts including weekends and holidays; and work overtime as required* Work outdoors during all weather conditions* Stand for long periods of timeWhat You'll Get:* Hourly Rate is $20.93 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.* Bonus Plans: Eligible, Up to 12%* Bonus: Eligible, Up to 12%* Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)* Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)* Sick Pay: Granted Up to 48 hours* Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)* Profit Sharing: Eligible* Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:* Up to 40% off the base rate of any standard Hertz Rental* Medical, Dental & Vision plan options* Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)* Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.* Paid Parental Leave & Adoption Assistance* Employee Assistance Program for employees & family* Educational Reimbursement & Discounts* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness* Perks & Discounts -Theme Park Tickets, Gym Discounts & more