Job Details

Job Description

Primary Skills: Leadership (Expert), Communication (Advanced), Account Management (Expert), Strategic Planning (Advanced), Adobe Solutions (Proficient)
Contract Type: W2
Duration: 6+ Months with possible extension
Location: New, York #LI-Hybrid
Pay Range: $60 - $70 per hour. on W2
#LP

Job Summary:
Our client is seeking a Customer Success Manager for our Customer Strategy & Success team to drive the adoption of Digital Media Emerging Solutions (Express, Firefly, and Acrobat AI Assistant) among top Enterprise customers in the Agency and Systems Integrators vertical. This role involves direct engagement with leadership at renowned companies and collaboration with diverse teams to unlock value and foster product adoption. The ideal candidate will possess a passion for innovation, a commitment to customer success, and the ability to work in fast-paced environments.
Key Responsibilities:

• Serve as the primary point of contact through the customer post-sales lifecycle, defining success plans with clear outcomes.
• Collaborate with senior-level account stakeholders to implement the customer's strategy efficiently.
• Identify opportunities to improve workflows and productivity using Adobe's emerging solutions.
• Partner with Strategic Development to develop and execute targeted adoption strategies.
• Deliver exceptional customer experiences through proactive communication and effective use of the customer engagement model.

Must-Have Skills:

• Bachelor's Degree and/or relevant work experience in technology success or services.
• Proven effectiveness in managing large, complex, and strategic customer accounts.
• Exceptional interpersonal, presentation, and communication skills.

Industry Experience:

• Experience in the design/creative industry is a plus.
• Knowledge of software in digital marketing and/or digital media space is required.

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