Job Details

Job Overview

As Receptionist you will greet and assist all visitors, answer inbound calls, and provide exceptional service. You will maintain a professional image of the company, support mail/shipping and hospitality operations, and conduct general office/facilities work as needed.

Main Functions

• Reception/concierge: answer all calls and correspondence, providing exceptional customer service for all incoming/outgoing visitors.
• Light facilities/hospitality: assist with troubleshooting tickets, order supplies, stock kitchens/service areas, set up and take down conference rooms.
• Mail service: assist with sorting, distributing mail, receiving and tracking packages.

Duties and Responsibilities

• Provide 5?star customer service to employees and visitors across all communication channels.
• Answer incoming telephone calls and route callers to the appropriate person.
• Ensure visitors complete, sign, and understand the companys NDA.
• Log visitors into the registration system.
• Activate temporary badge access for employees and issue facility access cards.
• Handle global calls, including confidential inquiries, using the company switchboard.
• Prioritize calls and escalate service issues to the proper chain of command.
• Manage and update the company phone and speed?dial lists.
• Train backup staff and provide guidance on policies and procedures.
• Notify employees of inbound deliveries or deliver to the Mail Room as appropriate.
• Perform light administrative tasks: schedule meeting rooms, order catering, prepare labels, compile manuals.
• Track loaned access cards and coordinate with Security for missing cards.
• Build professional relationships