Job Details

divh2Washington Health Medical Group (WHMG) Opportunity/h2pServing the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is part of Washington Hospital Healthcare System in Fremont, California. In support of WHMGs mission to serve the community with the highest quality health care, WHMGs commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care./ppEssential Functions:/ppReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./polliManages a high volume of incoming calls in a timely, professional manner using the patient first ethic./liliScreens calls appropriately to assess patient needs and directs patients to the appropriate clinic when necessary./liliSchedules appointments for primary care, specialty and surgical clinics./liliCollects and verifies insurance information for patients, dependents and guarantors./liliUtilizes the Epic system to update demographic information, schedule appointments, verify insurance, and gather any other information required./liliRefers patients to medical staff for any and all medical advice./liliAnswer general questions and provide information to patients./liliPerforms related tasks and assignments as necessary./liliComplies with established organizational policies and procedures of WTMF./li/olpOther Duties:/ppPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppPhysical Demands:/ppWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds./ppQualifications and Education Requirements/polliHigh school graduate or GED./lili2 years of experience in customer service./liliMedical office experience preferred./li/olpPreferred Skills/polliCommunication proficiency/liliEthical Conduct/liliFlexibility/liliInitiative/liliTime Management/li/olpJob Type: Temporary Salary: $29.00-$34.00 per hour/ppSchedule:/pulliMonday to Friday/li/ulpWork Location: One location/p/div