Job Details

Product Manager III

Multiple locations

Bentonville, AR: $90,000 - $180,000/yr

Hoboken, NJ: $108,000 - $216,000/yr

Regular/ Permanent, Salaried

Position Summary

At Walmart Data Ventures, we're building the future of data-driven decision-making. As a centralized product and data organization, we turn the scale and richness of Walmart's first-party data into actionable insights for merchants, suppliers, and internal teams. Customer Voice a key team within Data Ventures powers feedback loops that combine what customers say with what they do. Through our proprietary Spark Community, we enable the company and its partners to better understand evolving needs, improve experiences, and drive long-term customer value. We're reimagining how customer feedback can shape Walmart-scale innovation.

What You'll Do

As a Product Manager on the Spark Community team, you will support the strategy and roadmap for Walmart's exclusive B2C research community focusing on both the member-facing experience and the internal platform that enables scalable operations. You will own initiatives to improve customer satisfaction, engagement, and retention while partnering cross-functionally to ensure a seamless and efficient experience for both members and internal teams.

Responsibilities

• Lead product roadmap and vision for Spark's member experience across mobile, web, and communication touchpoints
• Improve customer satisfaction and engagement by designing features that reduce friction and drive retention
• Enhance the internal platform used by operations and support teams to manage the community, communication, and segmentation
• Collaborate with Customer Care to optimize issue resolution workflows and reduce support volume
• Work cross-functionally with Engineering, Legal, Data Science, and Ops to align platform capabilities with privacy, compliance, and growth goals
• Monitor product performance using behavioral data and customer feedback, and use those insights to prioritize future work
• Advocate for the voice of the customer throughout the product development lifecycle

Minimum Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or related field
• 3+ years of experience in Product Management
• Demonstrated success managing consumer-facing digital experiences (web or mobile)
• Experience improving internal tools or platforms used by operations, support, or community teams
• Proficient in product analytics and metrics-driven decision making
• Excellent communication and stakeholder management skills

Preferred Qualifications

Master's degree in Computer Science, Engineering, Business Administration, or related area and 2 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.