Job Details

divh2Customer Service Specialist/h2pEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!/ppThe Opportunity: Entry Level Career Opportunity Offering:/pulliBonus Incentives/liliPaid Certifications/liliTuition Reimbursement/liliComprehensive Benefits/liliCareer Advancement/liliThis position pays between $16.50 - $18.15 based on experience/li/ulpMust have call center experience/ppThe Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs./ppEssential Job Functions: The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:/pulliAnswering patient questions regarding statements/liliPosting guarantor payments/liliSetting up payment plans within our policies/liliResearching and resolving issues with accounts that have been identified by patients/liliReaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening/liliCommunicating patient balances/liliMeeting collection goals as set by department, and providing excellent customer service for all of our patients/liliMust have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues/liliPerforms other duties as assigned./li/ulpEmployment Qualifications:/pulli1-2 years experience in healthcare industry./liliMinimum Education: High School Diploma or GED/liliCertifications: CRCR within 9 months of hire./li/ulpOther Knowledge, Skills and Abilities:/pulliExperience in physician and hospital operations/liliCompliance and provider relations/liliCustomer Service and Call Center experience preferred/liliCritical Thinking/liliProblem Resolution/liliAbility to work in a remote work environment/li/ulpJoin an award-winning company/pulliFive-time winner of Best in KLAS 2020-2022, 2024-2025/liliBlack Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024/lili22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024/liliLeader in Everest Groups RCM Operations PEAK Matrix Assessment 2024/liliClarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023/liliEnergage Top Workplaces USA 2022-2024/liliFortune Media Best Workplaces in Healthcare 2024/liliMonster Top Workplace for Remote Work 2024/liliGreat Place to Work certified 2023-2024/li/ulpInnovation/ppWork-Life Flexibility/ppLeadership/ppPurpose + Values/ppBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:/pulliAssociate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs./liliOur Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation./liliGrowth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement./liliRecognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company./li/ulpEnsemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories./ppEnsemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact ...@ensemblehp.com./ppThis posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range./p/div