Job Details

Communications Dispatcher Trainee

The County of Marin is offering a new, full-time, regular hire entry-level Communications Dispatcher Trainee position. This role comes with a $5,000 signing bonus, which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of the probationary period.

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin."

The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force.

Communications Dispatcher Trainees work in the Communications Center and receive on-the-job training in routine and emergency public safety communications, specific day-to-day direction, and are closely supervised. Training includes call-taking and radio-dispatching techniques for law enforcement. After completing the probationary period, trainees are expected to advance to Communications Dispatcher where they will perform the full range of assigned duties.

Our highly qualified candidate will have experience involving heavy public contact and handling several tasks simultaneously while entering information into an automated system. The highly qualified candidate possesses excellent communications skills to enabling them to effectively respond to the various public safety agencies and citizens reporting anything from the routine to a serious emergency. Additionally, they will have the ability to work as part of a team in a hectic environment and possess strong interpersonal skills and good judgment. They have the flexibility to successfully adapt to changing work assignments and the ability to execute progressively difficult tasks with increasing independence and reliability. Must have a reputation for honesty and trustworthiness and be able to meet the demands of a career in public safety communications.

Knowledge of:

• Cities, highways, main streets, major buildings and geography of Marin County.
• Function, organization, purpose and procedure of a public safety communications center.

Ability to:

• Speak clearly and concisely in English.
• React quickly, efficiently and calmly in an emergency situation and adopt an effective course of action.
• Dispatch public safety equipment in a coordinated manner.
• Follow written and oral directions; relay messages exactly as received.
• Learn how to operate computer terminals including use of the CAD system and software; maintain written radio logs and other records.
• Learn the operating procedures of the Public Safety Communications Center.
• Exercise judgment and discretion in resolving problems.

Minimum qualifications: Graduation from high school or possession of an acceptable equivalency certificate such as the General Education Development Certificate and one year of experience involving heavy public contact and handling several tasks simultaneously. Experience within a law enforcement, fire, emergency medical, or similar public agency and experience entering information into an automated system are highly desirable. Applications indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements. Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility. Certification: Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment.

If you have questions concerning this position announcement, please contact Linda Kline at ...@marincounty.gov. All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Testing and eligible list: Applicants who meet the minimum requirements for this position will be notified to contact the department in the order their applications are received in the Human Resources Department. The first step of the selection process is a CritiCall test. CritiCall testing includes, but is not limited to sections related to decision making, multi-tasking, memory recall, deductive reasoning, map reading and data entry and will take approximately 2 - 2 hours. Candidates obtaining a passing score will be invited to a selection interview and mandatory Communications Center sit-in. The eligible list established from this recruitment will be used to fill the current vacancies and any future vacancies for open, fixed-term, full-time or part-time positions which may occur in this assignment while the list remains active. Open & Continuous Recruitment: This recruitment is Open and Continuous. Applicants are encouraged to submit completed applications as soon as possible. Candidates who possess the minimum qualifications for this position may be certified directly to the Sheriff's Office for a selection interview. The filing period for an Open and Continuous recruitment may be closed at any time.

Special Requirements: Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-###-####.

The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage. Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical: The County provides access to group health plan coverage to eligible retirees.