Job Details

Overview

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We are on a mission to transform healthcare, aiming to improve the experience for patients, providers, employers and health networks. Our in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. We continue to grow to impact more lives and are building a diverse, driven and empathetic team in an environment where everyone can thrive.

The Opportunity

As a Member Support Specialist (Administrative Assistant), you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, contributing to a truly exceptional in-office patient experience. You will help maintain the look and feel of the office lobby on brand with the One Medical experience. You will be the first point of contact for patient feedback and provide any other support as requested by the Practice Coordinator, Operations Manager, or in-office providers.

You are a strong team player with innovative problem-solving skills and a solid grasp of verbal and written communication. You identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to leverage strengths and develop opportunities. You thrive in cultures that value feedback and growth and are nimble in responding to patient and team needs. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• All front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc asks
• Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life to interact with team members and patients and complete daily work
• Perform opening and closing duties and daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

These responsibilities describe the general nature and level of work being performed and are not exhaustive. Other job-related duties may be assigned by management.

What you'll need

• At least 1 year of experience in high touch customer or patient facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently taking action on challenges
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Competitive salary: the base pay for this position is $24.00 per hour based on a full-time schedule with a 1.25 differential for eligible extended hours

This is a full-time role based in-person with our team and patients at offices in Duboce Triangle, California, Monday to Sunday 9:00 AM to 9:00 PM. Office location and schedules are subject to change.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical's Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. This role is in-person and local applicants only. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.