Job Details

divh2Position Overview/h2pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppWe are looking for full-time bilingual call center representatives to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction./ppTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pstrongKey Responsibilities:/strong/ppHandle inbound and outbound contacts in a courteous, timely, and professional manner/ppListen to customers, understand their needs, and resolve customer issues/ppBilingual proficiency required: fluent in English and Spanish./ppUtilize systems and technology to complete account management tasks/ppAccurately document and process customer claims in appropriate systems/ppFollow all required scripts, policies, and procedures/ppUtilize knowledge base and training to accurately answer customer questions/ppComply with requirements surrounding confidential information and personal information/ppAppropriately escalate customer issues with the managerial team/ppEnsure first call resolution through problems solving and effective call handling/ppAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes/ppAdhere to all attendance and work schedule requirements/ph2Candidate Qualifications/h2pstrongWonder if you are a good fit for this position? /strong/ppAll positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:/ppHigh school diploma/GED/ppExperience with data-entry utilizing a computer/ppThe ability to read and speak English and Spanish fluently/ppHave a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)/ppExcellent organizational, written, and oral communication skills/ppThe ability to type swiftly and accurately (20+ words a minute)/ppAbility to work regularly scheduled shifts within our hours of operation including the training period./ppBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)/ppFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications/ppHighly reliable with the ability to maintain regular attendance and punctuality/ppThe ability to evaluate, troubleshoot, and follow-up on customer issues/ppAn aptitude for conflict resolution, problem solving and negotiation/ppMust be customer service oriented (empathetic, responsive, patient, and conscientious)/ppAbility to multi-task, stay focused, and self-manage/ppStrong team orientation and customer focus/ppThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent/ppExcellent interpersonal skills and the ability to build relationships with your team and customers/ppstrongPreferred (Not Required):/strong/ppOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment/ph2Compensation Details/h2pstrongWant an employer that values your contribution?/strong/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppstrongWhat you can expect from MCI: /strongWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pullistrongPaid Time Off/strong: Earn PTO and paid holidays to take the time you need./lilistrongIncentives Rewards/strong: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/lilistrongHealth Benefits/strong: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings/strong: Secure your future with retirement savings programs, where available./lilistrongDisability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance/strong: Access life insurance options to safeguard your loved ones./lilistrongCareer Growth/strong: With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training/strong: Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment/strong: Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code/strong: Be comfortable while you work./li/ulpstrongCompensation Benefits that Fit Your Life/strong MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Conditions of Employment/h2pstrongAll MCI Locations/strong/pulliMust be authorized to work in the country where the job is based./li/ulpstrongSubject to the program and location of the position/strong/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Equal Opportunity Employer/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to/p/div