Job Details

The Human Resources (HR) Generalist reporting to the Sr. HR Manager with a dotted line to the Talent Acquisition Manager, provides comprehensive support across the full scope of HR services at TVHC. The primary focus for this role is leave administration, employee relations, workers' compensation, ergonomic evaluations, HR HelpDesk inquiries and HR compliance. The Generalist also contributes to onboarding and recruitment activities, I-9 and E-Verify compliance, employment verifications, personnel file management, HRIS data integrity, benefits coordination, payroll-related tasks, and operational support across all TVHC sites.

About TVHC: TVHC is a Federally Qualified Health Center (FQHC) in the East Bay with ten primary care clinics, four school-based sites, close to 400 employees, multiple service lines, and an operating budget of $60M. This deeply mission-driven community health center provides vital healthcare services to more than 30,000 patients annually - including some of the most vulnerable and marginalized populations - through comprehensive medical, dental, and behavioral health services, as well as youth health, WIC, and health education programs.

Compensation: $33.10 - $37.37 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

• Advises on employee relations issues and manages related documentation and communication, including corrective action and performance matters, ensuring consistency, confidentiality, and professional handling.
• Assists with offboarding and termination processes, including documentation, communication, and record updates.
• Manages the administration and tracking of leave programs (FMLA, CFRA, PDL, ADA and other leave types), including required communication and documentation.
• Oversees all aspects of the workers' compensation process, including employee communication, documentation, and coordination of return-to-work or modified duty assignments.
• Serves as a knowledgeable resource for employees and supervisors regarding HR policies, procedures, and general inquiries.
• Ensures compliance with federal, state, and organizational requirements, including I-9/E-Verify, mandated reporting, and personnel file standards.
• Manages employment verifications for internal and external requests, ensuring accuracy and timely completion.
• Maintains accurate and organized employee records and participates in regular audits and compliance reviews.
• Partners with the Credentialing Department for the onboarding process for new hires, ensuring all required documentation (e.g., background checks, bilingual testing, physicals, immunization records).
• Works collaboratively with Compliance, and key stakeholders across the organization to facilitate regulatory documentation.
• May participate in recruitment activities such as job postings, interview coordination, candidate communication, and job fairs as needed.
• Manages the processing of referral bonus payments and employee bonuses.
• May assist with onboarding tasks, including pre-employment compliance, document collection, and HRIS setup.
• May provide support for New Hire Orientation activities including preparing orientation packets, coordinating presenters, and ensuring a seamless onboarding experience.
• Ensures required employment documents are completed for new hires, transfers, promotions, and other employment changes.
• Assists with employee badges and may assist with key card access requests.
• May assists with onboarding for volunteers, interns, and students.
• Maintains accurate employee information in the HRIS and ensures data integrity across HR systems.
• May provides general benefits-related guidance.
• Manages the HR HelpDesk inquiries and ensures timely resolution or appropriate routing.
• Processes employee requests such as work schedule agreements, scholarship applications, and educational reimbursement submissions.
• Monitors on-call and temporary staff status to ensure accurate and compliant recordkeeping.
• Supports with HR reporting, data maintenance, departmental meetings notes, office supply management, and cross-organizational projects.
• Assists with HR events, trainings, and internal coordination activities.
• Other duties as assigned.

• High School Diploma or equivalent required.
• Associate's degree (AA) in Human Resources, Business, Psychology, Sociology, or a related field preferred.
• Minimum of five (5) years of direct involvement in employee relations, including performance concerns, and corrective action is required.
• Experience and solid of understanding with leave of absence management (FMLA/CFRA/PDL/ADA etc.).
• Working knowledge of California labor laws required.
• Prior work experience within a Federally Qualified Health Center (FQHC) or a unionized environment is a plus.

• Strong ability to navigate ambiguity and make sound, informed decisions in situations requiring nuance, adaptability, and critical thinking.
• Proven ability to learn, retain, and apply complex information across detailed tasks and broader organizational needs.
• Strong ability to work autonomously while recognizing when guidance is needed.
• Ability to navigate conflict and conduct difficult conversations with employees at all levels.
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to maintain the highest level of confidentiality in all HR matters.
• Proven ability to build trust and maintain effective working relationships with staff, peers, and external partners.
• Strong problem-solving abilities, including creativity, resourcefulness, and timely follow-through.
• Ability to travel to various