Job Details

Front Desk Receptionist

Join to apply for the Front Desk Receptionist role at Four Seasons Hotels and Resorts.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world?class employee experience and company culture.

Location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the citys iconic hotel, where business ideas emerge, loved ones connect and lifes most important celebrations happen. When youre not shopping at Union Square, enjoying the citys diverse culinary scene or exploring one of the Bay Areas top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San?Franciscos fog, redwood trees and ocean.

Four Seasons Hotel San?Francisco

Four Seasons Hotel San?Francisco overlooks Yerba?Buena Gardens and is located just steps away from the Citys Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the citys finest cultural and dining venues. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Opportunity

Front Desk Receptionist

Responsibilities

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons standards.
• Check in guest in an efficient and friendly manner, using the guests name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
• Check out guest at end of stay. Ascertain guest satisfaction, collect keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in?house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Minimum Qualifications

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Candidates with a degree in hospitality, or similar, are preferred.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills both written and oral are required.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• Must possess the ability to work in a high-volume operation.
• Must also be able to multi?task and complete tasks by established deadlines.
• Must be able to work a flexible schedule (overnight shifts, holidays, and/or weekends).

Benefits

• Hourly Rate $36.66
• Generous medical, dental & vision insurance plans
• 401(k) retirement plan
• 8 weeks of new parental leave pay
• Fur Baby/Pet insurance
• Inclusive and diverse employee engagement & recognition events all year?round
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals
• Paid holidays, vacation & sick days
• Laundered employee uniform

Application Process

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

Equal Opportunity & Compliance

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Pursuant to the San?Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To access the EEOC is The Law information poster, please visit