Job Details

What you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service. Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller. Take ownership of the callers request and ensure follow up according to the hotels standards and taking messages if necessary. Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering. Maintain and monitor the Royal Service software system. Serve as a liaison for Guests requiring information relating to all aspects of the hotel. Handle and distribute faxes, voice messages and written messages for internal and external Guests. Have full knowledge of the hotels emergency procedures. Follow department policies, procedures and service standards. Follow all safety policies Other duties as assigned. H...Hotel, Operator, Agent, Service, Office Manager, Retail