Job Details

Chief Information Officer - Office of the Assessor-Recorder

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here:

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

The Office of the Assessor-Recorder is responsible for fairly and accurately executing property assessment functions in accordance with the State Constitution and State and local laws. Our core responsibilities include identifying all taxable property in the City and County of San Francisco, establishing a taxable value, and applying all legal exemptions. Property broadly includes real property as well as personal property owned by businesses.

The Office is also responsible for recording documents and securing public records. We ensure each document meets recording requirements and make them accessible to the public. We record over 400 different types of documents annually, including deeds of trust, reconveyances, liens, maps, and public marriage certificates.

Additionally, the Office is responsible for collecting any transfer tax due upon a change in property ownership and performing audits to ensure the correct property value basis for taxation.

In all that we do we seek to advance the values of fairness, care, equity, and excellence in service to our diverse constituents and communities.

Each year we prepare an assessment roll that reflects the taxable values of land, improvements, and personal property. The assessment roll is the basis for San Francisco's property tax revenue. We enroll property tax value by discovering new construction or changes in ownership. The work of our Office in enrolling property valued at approximately $352 billion generates an estimated $4.1 billion in property tax revenue for the City and County of San Francisco. Property tax revenue represents over one-third of the City's General Fund which pays for crucial services ranging from public safety, affordable housing, and education to neighborhood improvements and health and family support services.

Our success is grounded by our Office's investment in our four strategic pillars: people, systems, services, and engagement. We prioritize a climate and culture where belonging and inclusion are advanced, staff can be their authentic selves and pursue pathways for career growth, and diverse constituencies are equitably supported with a meaningful and seamless experience through care in customer service and efficient technology systems. In line with these values, we are taking significant steps to modernize our operations, including leading a cross-departmental effort to replace the legacy property assessment system currently used to manage the City's hundreds of billions of dollars in assessed property value. This modernization work will provide for increased security and service as well as greater integration with other City systems utilized by the Office of the Treasurer & Tax Collector and the City Controller's Office.

We are committed to developing an organization that works to address the pervasive and persistent inequities resulting from systemic racism in our society. This extends to our external engagements where our Office seeks to increase access to resources across multiple constituencies by hosting presentations, workshops, attending events, tabling at resource fairs, and more to ensure that all San Franciscans know what our office can do for them.

Job Description

The 0931 Chief Information Officer provides strategic, innovative, and operational leadership for all technology functions within the Office of the Assessor-Recorder (ASR). This role is responsible for aligning IT initiatives with business goals, overseeing infrastructure and application systems, and ensuring the security, resilience, and modernization of ASR's technology environment.

Essential duties include but are not limited to:

• Lead the development and execution of ASR's three-year IT strategic plan in alignment with business priorities and emerging technologies.
• Champion innovation in digital services, infrastructure modernization, and user experience.
• Provide executive-level guidance on technology trends, risks, and opportunities.
• Oversee data governance and lead the prioritization of technology projects in collaboration with internal departments and external partners.
• Implement technology projects and improvements ensuring alignment to business priorities.
• Ensure all IT initiatives deliver measurable value and support ASR's mission and operational goals.
• Direct all IT domains, including product management, cloud and network infrastructure, cybersecurity, and end-user support.
• Manage complex infrastructure and application projects, ensuring timely delivery and alignment with business needs.
• Oversee the implementation of secure, scalable, and resilient systems, including business continuity and disaster recovery protocols.
• Establish and monitor IT performance metrics, infrastructure standards, and continuous improvement initiatives.
• Lead lifecycle management of IT equipment, including procurement, deployment, and decommissioning.
• Ensure high-quality, responsive support through oversight of IT helpdesk operations.
• Direct ASR's website management and digital transformation efforts, ensuring accessibility, usability, and alignment with public service goals.
• Ensure the security and integrity of ASR's systems and networks.
• Coordinate IT audits, investigations, and compliance with local, state, and federal regulations.
• Plan and manage IT solicitations and contracts in partnership with the Budget and Finance team.
• Oversee vendor relationships, service-level agreements, and contractor performance to ensure accountability and value.
• Partner with business units to support integrated systems and shared technology platforms.
• Facilitate cross-functional collaboration to ensure technology solutions meet evolving business and regulatory requirements.
• Develop and manage the annual IT budget, ensuring fiscal discipline and compliance with procurement policies.
• Establish and enforce IT policies, procedures, and governance frameworks to support operational consistency and accountability.

Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

• Bachelor's Degree in Computer Science, Information Technology or other related field; AND
• 8 years of experience implementing and managing integrated information systems projects with budgets of $10 million or more, including 3 years supervising IT teams of 10 or more staff

Additional experience may substitute for required education on a year-for-year basis, where one year of experience is equivalent to thirty (30) semester or forty-five (45) quarter units.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

• Extensive leadership experience in IT management within a government agency.
• Experience in strategic planning and execution of large-scale technology initiatives.
• 5+ years of supervising IT teams of 10 or more staff.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility or disqualification.

Candidates will be prompted to complete a Preliminary Questionnaire as part of the online employment process. Please answer the Preliminary Questionnaire carefully and thoroughly. The purpose of the Application and Preliminary Questionnaire is to obtain specific information regarding an applicant's education, experience, and training in relation to the Minimum Qualifications for this position. It is essential that an applicant provide complete information in identifying their education, experience, and training.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position. All candidates' responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or