Job Details

Service Coordinator - 1915

USA:CA:Richmond | Shop & Field Service Support | Full-Time

Description

Summary: Under the direction of the Service Manager, the Service Coordinator will coordinate part manufacture with in-house and subcontracted sources, develop professional repair scopes of supply with inspection details and pictures that can be presented to the customer in the form of a quote, communicate effectively and consistently with internal and external clients, coordinate repair projects, provide quotes or estimates for pump repairs.

Responsibilities of the Service Coordinator include, but are not limited to:

• Assist the Service Coordinator in requesting quotes for parts needed on service orders.
• Enter jobs into the P21 system and assign SO numbers and create POs.
• Capture freight charges and ensure received parts are allocated to the correct job.
• Assist with inputting labor hours into service orders within P21.
• Provide administrative support to the Service Manager, including handling documents and special requests.
• Monitor job progress by checking the board daily and following up with vendors or shop leads on any delays.
• Create and maintain spreadsheets to track shop supplies inventory.
• Order office supplies for the service department.
• Generate packing slips for all completed jobs leaving the shop.
• Maintain and organize important documents for field and service mechanics such as badging, certificates, and any safety documents.
• Price check and order necessary supplies for field mechanics and machinists.
• Ensure required forms are consistently stocked and readily available.

Qualifications of the Service Coordinator include, but are not limited to:

• Prior inside sales/customer service experience
• The ideal candidate would have preferably/but not required 2-3 years of some combination of the following knowledge: pump/motor /rotating equipment/industrial products sales
• Efficient in Windows based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus.
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Willingness to learn and take directions when needed
• Data entry skills, organization, multi-tasking and customer focus is required

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Additional Information:

• Pay: $25-$40/hr
• Physical Demand: N/A
• Working Conditions: Office environment
• Training/Certifications: NA
• Shift Time/Overtime: Normal in-person business hours Monday-Friday.
• Travel: NA
• Education: Bachelors degree preferred but not required.

Location: USA:CA:Richmond

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V