Job Details

Customer Service Representative

Community Choice Financial Family of Brands (CCF) invites you to join our community?focused team at our California Check Cashing Stores in San Leandro, CA. As a Customer Service Representative (CSR), you will connect with customers, process transactions such as check cashing, money transfers, and customer payments, and provide an exceptional in?store experience.

Compensation & Benefits

Hourly wage: $20.00 per hour. Total compensation package includes the following benefits:

• Paid on?the?job training and a comprehensive new hire program.
• Access to a robust learning management system with e?learning modules.
• Cross?brand training enabling movement into opportunities at any of our eleven brands.
• Enrollment in a Key Holder Program that develops leadership potential for promotion.
• Performance?based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance coverage options including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) Retirement plans with a generous company match.
• Company?Sponsored Life and AD&D insurance.
• Voluntary benefitsdental, vision, short? and long?term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting at 12 days in the first year.
• Business casual dress codejeans and sneakers allowed.
• Benefits subject to change; consult governing plan documents for details and eligibility.

What Youll Do Essential Duties and Responsibilities

• Connect with customers to build lasting relationships that drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services that fit customers lifestyles.
• Enter and maintain customer information with precision in a POS system.
• Build new business through daily call campaigns.
• Assist in account management and collections, accepting payments and managing appointments.
• Perform duties outside the office when required, including on?site vehicle appraisals, store errands, and external marketing; participate in in?store and community events.
• Maintain store appearance and cleanliness standards for an enhanced customer experience.
• Follow office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Comply with Company policies, procedures, and all relevant laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast?paced environment and manage multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full?time schedule with regular in?person attendance, including weekends; a minimum of 40 hours per week.
• Store hours and minimum hours may change; speak with recruiter for updates.

Qualifications and Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required; results considered per applicable law.
• Physical ability to remain stationary up to 90% of time, move up to 25 pounds, and operate mechanical controls such as a keyboard.

Nice to Haves Preferred Qualifications

• Experience in check cashing, document verification, or money order processing.
• Cash handling or vault management experience.
• Bilingual (English/Spanish) preferred; may be required for some locations.
• Valid drivers license, auto insurance, and personal vehicle for use during the workday (mileage compensated).

Workplace Awards & Recognition

Community Choice Financial has earned recognition as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, a Top Employer for Hispanic and Latino employees by HLPA in 2023-2025, and was named one of Americas Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

C.C. Family of Brands (CCF or the Company) is one of Americas largest consumer?specialty finance organizations. With over 10 brands and more than 1,500 stores across 24 states, we provide customers, team members, and communities with the power of choice for short?term financial services.

Equal Opportunity Employer Statement

The Community Choice Financial Family of Brands will never ask you for banking or other payment information during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In?store positions are in?person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or other protected characteristics. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal?opportunity employer.