Job Details

Concierge

Join Atria Management Company as a Concierge.

Responsibilities

• Serve as point of contact for all resident requests and telephone calls except emergencies.
• Coordinate services for residents and family members (dry cleaning, grocery delivery, dinner reservations, beauty services, theater tickets, transportation).
• Maintain high standards of customer service (meet new residents within 48 hours, track concerns, inform managers).
• Answer questions regarding local stores, attractions, and services.
• Ensure lobby and first?floor common areas and restrooms are clean and welcoming.
• Coordinate community transportation schedule (Engage Life outings, medical transportation, appointment reminders).
• Act as liaison between dining room and residents (guest meal reservations, reminder calls).
• Supervise front desk reception staff and drivers as needed.
• Drive company vehicle to social and other destinations when required.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED; or 13 years related experience and/or training.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria specified training programs.
• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one?on?one and small group situations.
• Add and subtract two?digit numbers; multiply and divide with 10s and 100s.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Work various schedules and shifts as needed.
• Operate telephone, emergency call system, monitoring board or beeper, photocopier.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards ($500 for Full Time).
• Annual Scores Reward ($500 Full Time / $250 Part Time).
• Health, Dental, Vision, and Life Insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement (U.S. Based Communities).
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Location

Foster City, CA