Job Details

Airport Lounge Manager

The Airport Lounge Manager is responsible for overseeing the daily operations of a premium airport lounge, ensuring an exceptional guest experience, efficient staff management, and compliance with airport, safety, and hospitality standards. This role combines customer service excellence, operational leadership, and financial accountability in a fast-paced airport environment.

Location: SFO Airport/Terminal A

Responsibilities

Operations & Guest Experience Manage day-to-day lounge operations to ensure a high standard of service, cleanliness, and comfort Ensure all guests receive a welcoming, professional, and consistent experience Handle guest feedback, complaints, and service recovery professionally Ensure compliance with airport regulations, security procedures, and health & safety standards

Staff Management Recruit, train, schedule, and supervise lounge staff Lead by example and promote a positive, customer-focused team culture Conduct performance reviews and provide coaching and development Ensure accurate employee timekeeping by reviewing, correcting, and approving time punches in accordance with payroll procedures and labor regulations. Ensure adequate staffing levels during peak and off-peak travel times

Food, Beverage & Facilities Oversee food and beverage service, ensuring quality, presentation, and hygiene standards Manage inventory, ordering, and supplier relationships Coordinate maintenance and facilities issues with airport authorities or contractors

Financial & Administrative Duties Manage budgets, control costs, and monitor revenue where applicable Prepare reports on lounge usage, staffing, and performance metrics Ensure accurate record-keeping and compliance with company policies

Brand & Standards Maintain brand standards and lounge presentation at all times Uphold company policies and operational procedures consistently Support audits and inspections as required

Qualifications & Experience: Proven experience in hospitality, lounge, hotel, or food & beverage management Strong leadership and people management skills Excellent customer service and communication abilities Experience working in a fast-paced or regulated environment (airport experience preferred) Knowledge of food safety, health & safety, and operational compliance Skills & Attributes: Professional, calm, and adaptable under pressure Strong organizational and problem-solving skills Flexible availability, including early mornings, evenings, weekends, and holidays High attention to detail and commitment to service excellence Preferred: Airport or airline lounge experience Hospitality or business management qualification Multilingual skills