Job Details

Job Title: Customer Service Specialist I

Location: South San Francisco, CA 94080

Pay rate: $30.22 $34.63/hr

Work schedule:

• Working hours between 6:00 AM 5:00 PM (8-hour shift)
• Training (first 8 weeks): 7:30 AM 4:00 PM, fully on-site
• Hybrid after training: 2 days remote / 3 days on-site (TuesThurs anchor days)

Overview

The Customer Service Specialist I supports customer operations by handling complex inquiries and escalations while delivering a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and the capacity to operate in a fast-paced, customer-facing environment. The position is hybrid after the initial training period and involves collaboration, mentoring, and service improvement initiatives.

Job Responsibilities

• Handle complex customer inquiries and escalations
• Provide expert-level support in customer interactions
• Train and mentor customer service associates
• Analyze customer feedback to identify service improvement opportunities
• Ensure high levels of customer satisfaction
• Manage customer complaints efficiently

Skills & Experience

• 05 years of experience
• Strong problem-solving skills
• Excellent written and verbal communication abilities
• Ability to manage and resolve customer complaints

Preferred Qualifications

• Advanced training in customer support

Interview Process

• Two rounds (virtual)

Working Model

• Fully on-site for the first eight weeks
• Hybrid thereafter (2 remote / 3 on-site)

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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