Job Details

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below client is the champion of great services, connecting more than 100,000 brands with customers overtelephony, chat, email, messaging, social channels, communities, review sites and help centers.

Job Title: Benefits and Leave Operations Manager

Location: Madison, WI, 53703

Duration: 8 Months

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

• Client is in search of a Benefits and Leave Operations Manager to support leave escalations/ cases and implement projects aimed at elevating the overall employee experience and efficiency optimization of current leave programs and associated benefits operations.
• This would include but not limited to process automation, technology implementation, systems integration, re-designing ways-of-working, operations team enablement and vendor reviews, taking an AI-first approach to benefits administration, as much as possible.

• Collaborate with relevant stakeholders to evaluate current processes and employee experience, understand pain points, gaps, identify improvement opportunities and implement effective solutions
• In partnership with the People Services and Payroll teams, analyze current administration processes to identify and implement improvements opportunities
• Evaluate effectiveness of current technology solutions (including data feeds) used in current leave administration process to identify and address opportunities
• Engage with vendors on leave program operations, process, and management effectiveness to identify efficiencies, integrations, and SLA changes to deliver service aligned with our strategy and values.
• Evaluate existing leave administration processes for compliance and consistency and work with internal and external stakeholders to make necessary adjustments
• Engage with leave and TPA vendors, responding in a timely and professional manner, escalating on topics when necessary and appropriate
• Serve as an escalation point for leave management related issues, raising unresolved or escalated issues to HR leadership and/or the vendor, as applicable
• Maintain confidentiality of employee communications, medical documentation and files, while maintaining the accuracy, integrity, and confidentiality of sensitive company and employee data.
• Create and maintain accurate tracking of key metrics reporting on leaves, trends, and escalations
• Develop understanding of other company benefits available to employees on leave, as well as any financial responsibilities, i.e., benefits premiums they will incur while on leave.

• Experience in Benefits or Human Resources demonstrating the ability to perform the role at level, typically seen with 7+ years of professional working experience.
• Knowledge of global statutory leave/ benefits requirements.
• Knowledge of global government regulations related to leave/ benefits programs, including EEOC, ADA, HIPAA, GDPR requirements.
• Excellent analytical, problem-solving, and decision-making abilities.
• Excellent interpersonal interaction skills, with a customer-focused and collaborative mindset.
• Strong written and verbal communication skills
• Experience managing vendor relationships.
• Experience working with vendors providing administration of leave, disability and accommodations
• Strong attention to detail.
• Strong cultural awareness and appreciation for diverse employee backgrounds.
• Proficiency in process design
• Proficiency in HRIS (Workday) and benefits administration software
• Adaptable and flexible, with the ability to respond to changing priorities in a fast-moving environment/ industry.
• Strong growth mindset and learning agility
• Ability to take a creative approach towards problem solving

• Bachelor's degree in Human Resources, Business or a related field OR equivalent experience and practical knowledge