Job Details

Job Title

This position serves as the primary interface with the customer and is accountable for delivering optimal customer relations and effective facility management practices for assigned facilities in a cost-effective manner. The role also includes comprehensive commercial oversight, ensuring financial performance, cost optimization, and continuous improvement initiatives. Responsibilities include managing contract commitments, collecting obligations, gross profit redemption, continuous renewals, and driving commercial growth opportunities.

Compensation: $90k- 110K annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM

Customer & Facility Management

• Maintain constant communication with the customer to ensure optimal relations and satisfaction
• Act as the primary liaison with all customer departments, ensuring prompt, responsive, and effective service delivery.
• Prepare and present regular monthly written status reports to the customer and ABM management; provide ad hoc reports for atypical occurrences or operational challenges.

Financial & Commercial Management

• Track and manage Accounts Receivable and Payable to ensure accuracy and timeliness.
• Conduct commercial analysis of P&L, identifying trends, variances, and opportunities for improvement.
• Perform Ops spend analysis, cost optimization initiatives, and identify cost avoidance strategies for spend items.
• Review and approve Coupa transactions and purchasing activities to ensure compliance and efficiency.
• Monitor and report on commercial trends and develop strategies for growth and profitability.
• Prepare, recommend, and administer annual facility budgets; report exceptions and adjust as necessary.

Supplier & Contract Management

• Manage supplier relationships and negotiate major service contracts (e.g., janitorial, landscaping, snow removal).
• Monitor service contracts for compliance and resolve disputes as needed.
• Develop and negotiate minor construction contracts as assigned.
• Audit purchasing delegated to subordinates and approve major purchases.

Compliance & Standards

• Ensure compliance with federal, state, and local regulatory requirements (DER, OSHA, FLSA, EEO, ADA, etc.).
• Comply with customer and ABM corporate policies and ensure subordinate compliance.
• Develop and/or approve facility quality standards and monitor work to ensure standards are met or exceeded.

Leadership & Staff Development

• Schedule and coordinate overall work priorities.
• Ensure staff receives adequate technical and administrative training; participate in training of direct subordinates.
• Manage staff performance, including hiring, termination, salary recommendations, performance appraisals, and disciplinary actions.
• Monitor overtime and absenteeism; implement corrective measures as necessary.
• Maintain harmonious labor relations and interpret labor contracts as required.

Additional Focus Areas

• Drive commercial improvement initiatives to enhance profitability and operational efficiency.
• Identify and implement growth opportunities within existing accounts.
• Ensure cost avoidance strategies are applied to procurement and operational spend.
• Utilize data-driven insights for continuous improvement in financial and operational performance.

Required Qualifications and Skills

• Education: Bachelor's degree in Business Administration, Finance, Accounting, Facilities Management, or related field (or equivalent experience).
• Experience: Minimum 5+ years in facility management, operations, or commercial finance roles.
• Financial Acumen: Strong understanding of P&L analysis, budgeting, cost optimization, and financial reporting.
• Analytical Skills: Ability to interpret financial data, identify trends, and develop actionable strategies.
• Technical Tools: Proficiency in financial systems, ERP platforms (e.g., Coupa), and work order systems (e.g., Maximo).
• Supplier & Contract Management: Experience negotiating and managing service contracts and vendor relationships.
• Communication: Excellent verbal and written communication skills; ability to present complex data clearly.
• Leadership: Proven ability to lead teams, manage performance, and foster a collaborative work environment.
• Compliance Knowledge: Familiarity with regulatory requirements and corporate governance standards.
• Problem-Solving: Strong decision-making skills with a focus on cost avoidance and operational efficiency.